Job Description

Singapore, SingaporeCompany: Singtel GroupAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.Be a Part of Something BIG!We create great technology that can change the future, and we\'re looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data and cyber security teams!The Cyber Delivery Manager acts as a trusted advisor for our customers, guiding them on their journey through the different stages of the service; onboarding, finetuning, ongoing operations, service expansion and renewals. Articulate the value proposition of MSSP service to enhance customers\' security posture. The CDM will work closely with different internal teams i.e. Cyber Operations, Product Management, Sales and Pre-Sales Teams to deliver customer outcomes.Apply , and ignite our digital future together.Make an Impact by

• Build trust relationships with customer stakeholders at all levels - CIO/CISO, Security Operations Centre Managers, end users etc. through open and effective communication.
• Identify, understand and assess customers\' needs, problems and challenges. Make the right recommendations to improve their situation and work towards to be their trusted advisor in cybersecurity.
• Reinforce value proposition of the MSSP service by understanding customers\' environment and identifying additional monitoring opportunities to enhance customer cybersecurity posture. Work with sales teams on new opportunities and renewal strategies.
• Plan, oversee and lead projects during onboarding phase. Work and interact with various internal and external customer stakeholders.
• Create project plan, set deadlines, coordinate activities between different teams, monitor and report project progress to key stakeholders.
• Perform regular cadence meetings with customers during operational phase to review security posture and service improvement initiatives.
• Develop customized service delivery reports to enhance insights and value of the MSSP service.
• Handle customers\' complaints, provide solutions and follow up to ensure resolution. Act as an escalation contact for customers to drive and escalate issues within the organization.

Skills for Success

• Degree in Computer Science or Engineering degree.
• 3 years of service delivery experience in MSSP environment or cybersecurity product company.
• Candidates who have certification in CISSP, CEH, CISA or CISM will have an advantage.
• Understand cybersecurity operations and architecture in an enterprise environment as well as having exposure to security technologies, namely, firewalls, IPS, Proxy, SIEM, SOAR and EDR.
• Understand technical concepts and able to communicate to technical and non-technical audiences.
• Able to listen actively, understand the needs of customers and offer creative solutions to resolve customers\' challenges.
• Good written and verbal communication skills.
• Highly motivated and proactive problem solver who can deconstruct complex problems

Rewards that Go Beyond

• Flexi work arrangements
• Full suite of health and wellness benefits

• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel