- Event monitoring using a SIEM Console
- Watch active channels/dashboards and replay and interpret events
- Create annotations, reports and cases
- Investigate incidents using channels, event graphs, annotations, cases, and reports
- Recognize patterns or inconsistencies that could indicate complex cyber attacks
- Recommend improvements to service, efficiency and quality of work
- Develop and document appropriate troubleshooting techniques
- Demonstrate excellent communication and customer care skills
- Meet defined service level agreements regarding response time and customer notification
- Any other ad hoc duties assigned Requirements
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