Company background: Singapore based Marine Offshore
Working location: West Singapore
Working days & hrs: 5 days, (Mon - Fri), 8.30am - 6pm
Salary Range: up to $ 4500 (dep on exp), pick up transportation provided
Primary Responsibilities
Perform remote standby during weekends, public holidays, and after office hours for weekdays.
Track and handle all incidents within client\'s SLA, log incidents (either via phone or email) into incident management system (ITSM).
Provide phone/email and on-site support, resolving, mitigation, troubleshooting and investigating issues pertaining to cybersecurity solutions to company has implemented for its clients.
Coordinate with stakeholders for service recovery and follow through all the necessary escalation to respective team(s).
Follow up with client on pending tickets for closure.
Provide daily handover report after each shift.
Onsite training during office hours as part of onboarding process and occasional trainings to keep up to date with the product.
Experience or knowledge in Microsoft Windows and Server, Microsoft SQL, Networking and Virtualisation is an added advantage
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON
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**We regret to inform that only shortlisted candidates would be notified.
Law Bing Yee
Registration Number: R23114521
EA License No: 06C2859 (MCI Career Services Pte Ltd)
Company information
Registration No.
200701947W
EA No.
06C2859
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Singapore?
What\'s your expected monthly basic salary?
Which of the following languages are you fluent in?