Monday - Friday 8.30am to 6.00pm (remote standby during weekends, public holidays and after working hours)
$3500- $4200
:
Perform remote standby during weekends, public holidays, and after office hours on Monday to Friday.
Provide phone/email and on-site (if required) support, resolving, mitigation, troubleshooting and investigating issues pertaining to cybersecurity solutions the company has implemented for its clients.
Log incidents (either via phone or email) into incident management system (ITSM).
Track and handle all incidents within client\'s SLA.
Coordinate with stakeholders for service recovery and follow through all the necessary escalation to respective team(s).
Follow up with client on pending tickets for closure.
Provide daily handover report after each shift.
Onsite training during office hours as part of onboarding process and occasional trainings to keep up to date with the product
Job Requirements:
Professional certifications in Information Technology or related fields.
Experience or knowledge in Microsoft Windows and Server, Microsoft SQL, Networking and Virtualisation is an added advantage.
Cheah Khai Yeen (Catherine) Reg No : R1986405. The Supreme HR Advisory Pte Ltd EA no: 14C7279
Company information
Registration No.
201426535W
EA No.
14C7279
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Singapore?
How many years\' experience do you have as a Cyber Security Engineer?