Job Description

Ensign is hiring !
This is a client-facing role with work locations at client's premises.
Key ResponsibilitiesProvide system administration, and comprehensive maintenance support on assigned security solutions. Perform fulfillment of service requests on the assigned security solutions, such as onboarding, configuration changes, security hardening, patching and updates, and management of custom reports and dashboards Develop and maintain operational documentation including Configuration and Operation Guides, Standard Operating Procedures (SOP), instructions to perform patching, version updates and other operational tasks related to the assigned security solutions. Log support cases with the respective vendors, to resolve product issues. This may involve arranging remote call sessions with the vendor support Respond to enquiries on assigned security solutions, including remediation steps for security vulnerabilities, hardening and checks on applicable CVE by working with vendor support. Take ownership of the service requests and support cases assigned, and work with client's teams and follow up until closure within the required timeline Provide technical support according to SLA Provide incident report and root cause analysis for high severity incidents Ensure compliance to audit, compliance, policies, processes, standards and documentation requirements Support audits and assessments conducted by the client Prepare and submit monthly operation reports Perform stand-by after normal business hours

RequirementsDemonstrated skillsets in the administration and maintenance support of THREE of the following security solutions (certifications and/or 2-year experiences in deployment, operations and/or maintenance of the solutions):

Endpoint Detection and Response (EDR) Security Information and Event Management (SIEM) Security Orchestration, Automation, and Response (SOAR) Malware Analysis / Sandboxing Digital Forensics Asset Visibility and Management Windows Event Log CollectorStrong troubleshooting and analytical skills for resolving issues and delivering updates to stakeholders * Basic project management, customer service and stakeholder management skills