Job Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ships Service (WSS) is looking for a Cylinder Coordinator.

The people at Wilhelmsen don\xe2\x80\x99t just hold jobs here. They make the most innovative ideas a reality \xe2\x80\x93 and in the process, they shape the maritime industry. With one of the largest maritime networks in the world, we do work that makes an impact - if it floats, our products are probably on it. Wilhelmsen Ships Service (WSS) supplying marine consumables, products, and solutions to every conceivable vessel type, our Marine Products division includes the Unitor brand of products, Timm ropes, Unicool refrigerants, and Unitor and Nalfleet marine chemicals.

The Cylinder Coordinator will involve efficiently addressing customer inquiries related to cylinder commercial issues, resolving complaints, and ensuring compliance with business models. The role also entails coordinating with various teams to ensure competence, proper system usage, and optimizing cylinder turnaround on vessels.

Who you will be working with:

The Cylinder Coordinator will report to the Team Lead, Cylinder Coordination East.

What you will be doing:

Customer Fronting:

Ensuring customers receive an efficient solution to all enquiries pertaining cylinder commercial issues

Monitor, report and follow-up on customers\xe2\x80\x99 complaints/non-compliance to the cylinder business models agreed

Support correct administration of the assets on board customer vessels, including tracking of cylinders, analyzing cylinder discrepancies onboard customers\xe2\x80\x99 vessel

Utilizing conflict resolution techniques to de-escalate tense situations

Escalating unresolved claims and credits to ensure these are resolved within KPI target

Responsible for adhoc control of the count of cylinders in customers\xe2\x80\x99 possession

Internal Stakeholder Management:

Communicating with the rest of the Sales & CS teams, Credit team, Global Invoicing team, KL Coordination Team and Operations

Support and assure competence in the network related to cylinder commercial models, including training

Ensure correct usage of internal system with regards to all applications related to cylinder commercial transactions

Suggesting process improvements and ways of working through identifying recurring issues, trends and reporting them business process owner/manager

What we are looking for:

Diploma in Business or similar discipline.

Minimum 1-2 years of relevant working experience

Ability to deal with customers in a professional and empathetic manner

Ability to act on initiative in a proactive manner

Good interpersonal, influencing and networking skills with awareness of global cultural differences

Results and process driven, with an elevated level of responsibility

Co-operating attitude, being a team player that adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

What we offer:
Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.
https://www.wilhelmsen.com/ships-service/

Sounds interesting? If you can see yourself in this role, please let us know why you are our Cylinder Coordinator. As an internal candidate you can apply by entering the internal job portal (Workday front page
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Find jobs). Here you can upload your resume and a motivational letter.

Work location: Singapore
Contact details: Recruitment Specialist - Corrie Kew Corrie.Kew@wilhelmsen.com

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Wilhelmsen