Job Description

Company Description
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
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The D365 Program Manager is the central orchestrator for the D365 implementation within Asia, accountable for defining, planning, and executing the project while ensuring alignment with the global blueprint and addressing specific local requirements. They lead regional teams, manage stakeholders, mitigate risks, and oversee change management to deliver a successful, compliant, and adopted D365 solution.
The main areas of responsibility for this role are:
Regional Scope & Planning Management

• Define and manage the regional project scope, ensuring alignment with the global D365 blueprint while addressing specific local business needs and regulatory requirements.
• Develop detailed regional project plans, including timelines, milestones, resource allocation, and budget, in coordination with global project leadership.

Stakeholder Engagement & Communication

• Act as the primary point of contact for regional business stakeholders, IT teams, and 3rd parties
• Facilitate effective communication channels between regional teams and the global project management office (PMO), ensuring transparency and alignment.
• Manage expectations and secure buy-in from regional leadership and end-users.

Team Leadership & Resource Management

• Lead and motivate the regional project team, including functional consultants, technical developers, and business analysts.
• Ensure appropriate allocation and utilisation of regional resources, managing their performance and development.

Risk, Issue & Change Management

• Identify, assess, and mitigate regional project risks (e.g., data migration challenges, integration complexities, local regulatory hurdles).
• Manage and resolve regional issues, escalating to global leadership when necessary.
• Oversee regional change management activities, including user adoption strategies, training, and communication plans to ensure a smooth transition.

Budget & Quality Control

• Monitor and control the regional project budget, ensuring adherence to financial constraints.
• Ensure the quality of regional deliverables, including solution design, configuration, testing, and documentation, meeting both global standards and local expectations.

Compliance & Localisation

• Ensure the D365 solution is configured to meet all regional legal, tax, and industry-specific compliance requirements.
• Manage localisation efforts, such as language packs, regional reporting, and specific business processes.

Go-Live & Post-Implementation Support

• Coordinate regional go-live activities, ensuring readiness and minimal disruption to business operations.
• Oversee regional hypercare and transition to ongoing support, gathering feedback and addressing initial post-implementation issues.

Qualifications
Education and Experience

• Previous experience of an ERP implementation (Dynamics preferable) but other ERPs considered e.g. SAP/ Oracle etc.
• Minimum of 5 years working in a regional role

Key attributes

• Excellent oral and written communications and organizational skills
• Fluent in English (both written and spoken)
• Mandarin, Japanese and / or Korean language proficiency would be an advantage

Additional Information
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
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Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Skills Required