Job Description

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Data Analytics; Data exploration and visualization; trending and forecasting; root cause analysis; user training and support; data presentation and storytelling; measure performance against business metrics and goals; project support


Relationships: APAC Planning & Engineering, Analytics COE, Operations, Sales, Marketing & Customer Experience; International and global business functions

Summary:
The Data Analyst SNR II is a pivotal role in Service Quality Assurance organization supporting all APAC functions and markets in the areas of Project Management and Data Analytics. This is a challenging role that supports APAC business functions with service visibility and tools to better understand failures/areas of opportunities and collaborates closely with business stakeholders for performance improvement. Your role will be to investigate key service problems, discover insights and collaborate with stakeholders to drive improvement actions. Next to that you will support other business functions and strategic projects in data analytics space.

Areas of responsibility:
1. Data analysis: Support key APAC business processes with data analytics

• Identify what data is needed, available and relevant to the problem
• Design and develop strategic methods for data collection and analysis
• Integrate and prepare datasets; build and evaluate data models
• Explore and analyze data using statistical and visualization techniques
• Define and describe common business metrics and KPI\'s
• Summarize and present findings and recommendations to business users and stakeholders in understandable and relevant ways, both verbally and visually
• Document and publish analyses so that others may reproduce and learn from prior work

2. Project management:

• Lead key APAC Service initiatives with analytics solutions
• Facilitate
• Work with peers in Business Intelligence, Data Management and Data Science to develop and provide solutions
• Support the development of technical analytics solutions by communicating business requirements and providing subject matter expertise
• Build plans; ensure work progress; identify and report success measures
• Prepare and present progress reports and outcomes to stakeholders

\xe2\x80\x8bTo be successful in this role, you will need:

• Education: A Bachelor\'s degree or equivalent in Statistics, Business Analytics, Engineering or similar discipline. Masters or MBA is a plus
• A project management certification e.g. PMP, Six SIGMA, etc is a big plus
• Experience: At least 6years with 3+ as Senior Data Analyst or Project Manager with strong exposure to data analytics experience in any industry
• Applied analytical skills, including statistical knowledge; data modeling and visualization using modern BI/Analytics tools
• Knowledge of exposure of Python, AI and ML is a plus to work on next gen service tools
• Strong communication skills, including the ability to tell compelling stories with data, verbally and visually
• A good understanding of fundamental business principles and problems and the ability to constantly and independently ask questions, find answers, and learn
• Professional skills: influencing& persuasion; judgement & decision making; leadership; planning & organizing. Project management certification is a plus.
• SAFe Agile certification is a plus
• Fluency in written and spoken English

Additional

• Analytical Skills; Accuracy & Attention to Detail; Numerical Skills; Planning & Organizing Skills; Project Management; Presentation Skills; Statistical Knowledge; Data Modeling and Visualization Skills

Success Criteria:

• The success of this job will be measured by output against goals and not by input

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world\'s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you\xe2\x80\x99re joining a team with possibilities that literally span the world\xe2\x80\x94from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

FedEx