Job Description

The Opportunity

• Opportunity to work in an IT Industry
• Working hours: Mon - Fri (9:00 AM-6:00 PM)
• Job type: Contract, 12 months extendable

Adecco is currently partnering with IT industry based in Singapore. We are now looking for an energetic and highly motivated individual to work at the intersection of customer and partners in this fast growing industry.Responsibilities: * Extract and clean the data from various data sources to generate daily, weekly and monthly reports.

• Writing SQL queries to retrieve information quickly.
• Fulfil ad-hoc data request from client and management.
• Work / Collaborate with Developer(s) to automate reports
• Liaise with client on data related queries
• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to inform operational improvements and strategy.
• Collaborate with management and other departments to develop actionable insights and recommendations.
• Support the implementation of process improvements based on data findings.
• Ensure data integrity and accuracy.
• Assist in forecasting demand and capacity planning based on historical data trends.
• Stay updated on industry best practices and emerging technologies in data analysis.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Top 3 MUST have skills: * Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.

• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).
• Proven experience in data analysis, preferably in a contact center environment.
• Strong communication and presentation skills
• Proactive and able to work independently with minimum supervision.
• Excellent time management with strong critical thinking and ability to handle pressure.
• Detail-oriented with a strong focus on accuracy and data integrity.
• Familiarity with statistical analysis and modeling.

Next Step:Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.Simply click on \'Apply here\' to drop your resume or send to saghana.sithara@adecco.comAll shortlisted candidates will be contacted.Saghana SitharaRegistration Number: R1550224Saghana Sithara
Direct Line: 6697 7876
EA License No: 91C2918
Personnel Registration Number: R1550224

Adecco