Job Description

Who are we?
Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you--because when you feel valued, you're empowered to do your best work.
Job Summary:
Provides immediate supervision to a team of customer operations staff. Assigns tasks, monitors progress, and maintains team schedules and workflow to ensure efficient, high-quality service delivery.
Responsibilities
Leadership
Provides day-to-day supervision to a team of employees.
Assigns, instructs, and monitors work to ensure timely completion of core duties.
Manages workload distribution, including support from other IBXs when needed.
Oversees training to ensure staff are fully proficient in operational procedures, ticketing systems, safety practices, and quality assurance requirements.
Capable of supervising project teams and ensuring alignment with operational goals.
Systems Support
Troubleshoots and resolves detected or reported faults by identifying root cause and implementing effective fixes.
Summarizes troubleshooting findings and prepares Incident Reports for customers.
Provides hands-on support and guidance to customers as needed.
Installation
Reviews customer cabling requirements, conducts site surveys, prepares cost estimates for Sales, and oversees new cable installations.
Performs cable testing prior to handover to ensure quality and compliance.
Vendor Management
Manages and briefs vendors for installation, testing, and labeling work to ensure adherence to Equinix standards.
Maintenance
Performs preventive maintenance on IBX equipment to maintain reliability and reduce fault occurrences.
Project Management
Manages multiple projects simultaneously and assists in assigning work across the team.
Technical Expertise
Possesses strong knowledge of network and equipment platforms, systems, and circuits to support daily operations and customer requirements.
Qualifications
Typical Degree & Years of Experience
Minimum of 5 years of relevant experience with a Bachelor's degree, or equivalent professional experience.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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Skills Required