Job Description

Responsibilities

• Maintain a 24x7 presence through rotating shifts to uphold the continuous operation of a large-scale data center and its critical facilities.
• Conduct round-the-clock monitoring of Building Management Systems (BMS), critical equipment, and ancillary systems encompassing fire safety, plumbing, mechanical, and electrical infrastructure.
• Serve as the primary point of contact and first responder for all onsite operational incidents, providing Level 1 escalation support. Engage in hands-on troubleshooting and immediate repairs of mechanical and electrical (M&E) equipment.
• Swiftly address and fulfill remote hands requests within defined Operational and Service Level Agreements.
• Thoroughly document and promptly update all pertinent activities and requests within the STT GDC Web Portal ticketing system, adhering to ITIL standards.
• Ensure rigorous adherence to data center safety, security, and customer support protocols.
• Supervise onsite security operations, including oversight of procedures, staffing, and proficiency in security software systems.
• Coordinate and facilitate the activities of internal contractors and vendors onsite, including the review of Permit-To-Work (PTW) documents, resource scheduling, and enforcement of safety protocols and best practices.
• Plan and execute both preventive and reactive measures to maintain the operational integrity of the data center environment.

Requirements

• Possess an ITE or Diploma in Computing/Electrical/Mechanical Engineering or a related field.
• Minimum of 1 year of applicable work experience in a 24x7 data center or facility operations environment, or alternatively, a recent graduate with qualifications pertinent to building infrastructure.
• Demonstrate a foundational understanding of Mechanical & Electrical (M&E) systems and Network Infrastructure.

Sun Luneng Ashley License No.: 02C3423 Personnel Registration No.: R1984277Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup\'s Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-notice

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