Job Description

Singapore, Singapore

Company: Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it\'s like to be with an Employer of Choice*. Together, let\'s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by

• Serve as the primary point of contact for key account customer.
• Conduct Logical Security Reviews (privilege accounts, logs, changes).
• Maintain customer database (authorized personnel, escalation list).
• Coordination with customer for maintenance activities.
• Coordination with customer for all audits.
• Final review and closure of all Incidents.
• On-site support during major maintenance.
• Ensure all customer SLA requirements are met and maintained.
• Handle customer SLA meetings, including review of SLA, consumption, PUE, Incidents, audits, improvement plans, etc.
• Ensure data centre facility operations met customer\'s SLA (Service Level Agreement)
• Ensure maintain good relationship with VVIP and potential customers
• Ensure to take ownership of the critical issues and follow-up until it\'s closure to meet the customer expectation

Skills for Success

• Diploma / Degree in Engineering or equivalent.
• 2-3 Years experience in Data Centre industry in the Operational and/or Service Delivery field.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills.
• Good in report writing and presentation skill.
• Team player who is also able to perform independently
• Able to multi-task and work under pressure
• Well organized and able to reschedule priorities as circumstances change
• Analytical with good problem solving skills
• Positive attitude and Proactive

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel