Job Description

What the role is:
This role involves supporting NCSS's data management operations by tracking queries, improving governance processes, and maintaining the Data Management Site and bot for optimal user experience. The position focuses on building a data-driven culture within NCSS while strengthening organisational data capabilities, with opportunities to participate in cross-functional projects for broader business exposure.
What you will be working on:

• Assist in managing and tracking data queries and improving data governance processes
• Support in the management of NCSS Data Management Site and bot, as well as upkeeping the content on the site to be intuitive and easy for consumption
• Support in building a data driven culture and strengthening data capabilities within NCSS
• Opportunity to participate in cross-functional project(s) to gain broader business understanding

What we are looking for:
Functional / Technical Competencies Required

• Data Management: Ability to manage, analyse and interpret datasets and perform data simple visualisation
• Change Management: Ability to understand resistance for change, and apply change principles and processes to effect sustainable change
• Technical Proficiency: Proficient in Microsoft Excel and familiarity with data manipulation

General Competencies

• Good verbal and written communication skills, and ability to present information clearly
• Interest in exploring new ways to improve user experience in navigating policies and processes
• Meticulous and organised, ability to work independently under time pressure

About National Council of Social Service:
NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

Skills Required