Job Description

The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

About the Team:

We are seeking a highly skilled and motivated Data Product Manager to join our team and lead the development of internal data applications while managing data assets and the data warehouse. As a Data Product Manager, you will play a crucial role in leveraging our data to drive business insights and make data-driven decisions. You will be responsible for driving the development and improvement of internal applications that streamline customer service workforce management processes and enhance employee productivity. You will work closely with cross-functional teams, including developers, designers, and stakeholders, to understand business needs, gather requirements, and prioritise feature development.

:

• Develop and maintain a clear and well-defined product roadmap that aligns with the company\'s strategic objectives and business goals
• Conduct market research and competitor studies to identify opportunities, gaps and areas of improvement for the solutions
• Translate user needs and business requirements into detailed product specifications and user stories, ensuring a user-centric approach to product development
• Work closely with UI/UX designers, software engineers, and QA teams to deliver high-quality and user-friendly applications
• Monitor key performance indicators (KPIs) and gather user feedback to continuously improve and iterate on existing applications

Requirements:

• Bachelor degree or higher in Computer Science, Information Systems, Engineering, Business Analytics, Statistics or equivalent commercial experience in Linguistics, Human Computer Interaction, AI, NLP, etc.
• Proven experience 2+ years as a Product Manager or similar role, with a focus on internal applications and workforce management solutions
• Strong understanding of customer service business workflows, agent workforce management processes
• Demonstrated ability to analyse data, generate insights, and make data-driven product decisions
• Hands-on involvement in product development cycle from requirements gathering to engineering/QA to actual release and post release performance/scalability monitoring
• Experience in UI/UX design principles and usability best practices
• Excellent communication, leadership, and stakeholder management skills
• Extremely data-obsessed, and execution focused
• Deep understanding and strong interest in the data products and e-commerce business
• Excellent communication, analytical, logical thinking, problem solving, and writing skills
• Bilingual in English and Mandarin to facilitate cross border discussions and collaborations with stakeholders from China

Additional Information

Career Level

Manager

Qualification

Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Master\'s Degree

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region\'s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea\'s mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE. The Shopee team comprises over 8,000 employees from across the region, and with our rapid expansion, we are constantly on the lookout for potential talents who have the passion and drive to become part of a fast-moving and dynamic team.

Additional Company Information

Registration No.

201503526N

Company Size

More than 5000 Employees

Average Processing Time

8 days

Industry

Computer / Information Technology (Software)

Benefits & Others

Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)

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