Job Description

What the role is:
The role will involve consumer engagement work, focusing on the area of complaints handling.
What you will be working on:
You will engage consumers on their complaints or feedback on financial institutions and practices in the financial industry. Besides identifying key issues raised by consumers, you will work with supervisory departments to craft clear and empathetic replies that addresses consumer concerns. You will also liaise with financial institutions to ensure that they review and reply to consumers' feedback, and submit timely updates to MAS.
You may also be involved in financial education work, where you help out with initiatives for MoneySense, Singapore's national financial education programme. Responsibilities include helping out at events such as webinars/seminars for the public.
What we are looking for:
Excellent interpersonal, written and verbal communications skills
Good analytical skills and understanding of consumer engagement and financial behaviour
Good knowledge of or keen interest in financial products and services
Keen interest in public service
Self-motivated, resourceful and able to work independently
This is a 1-year contract position. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.
About Monetary Authority of Singapore:
MAS is the central bank of Singapore. Our mission is to promote sustained non-inflationary economic growth, and a sound and progressive financial centre.

Skills Required