Job Description

[What the role is]

The Monetary Authority of Singapore (MAS) is Singapore\xe2\x80\x99s central bank and integrated financial regulator.

As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance and analysis. It manages Singapore\xe2\x80\x99s exchange rate, official foreign reserves, and liquidity in the banking sector.

As an integrated financial supervisor, MAS fosters a sound financial services sector through its prudential oversight of all financial institutions in Singapore \xe2\x80\x93 banks, insurers, capital market intermediaries, financial advisors, and stock exchanges. It is also responsible for well-functioning financial markets, sound conduct, and investor education.

MAS also works with the financial industry to promote Singapore as a dynamic international financial centre. It facilitates the development of infrastructure, adoption of technology, and upgrading of skills in the financial industry.

Join us now, if you have a genuine interest in making an impact to help shape Singapore\xe2\x80\x99s economic and financial landscape.

[What you will be working on]

You will be involved in consumer engagement work including complaints handling and financial education.

For financial education, you will be running initiatives for MoneySense, Singapore\xe2\x80\x99s national financial education programme. This entails collaborating with industry partners and other government agencies to develop financial education content, campaigns and events for the public.

On complaints handling, you will engage consumers on their complaints or feedback on financial institutions and practices in the financial industry. Besides identifying key issues raised by consumers, you will work with supervisory departments to craft clear and empathetic replies that addresses consumer concerns. As part of your role, you will also liaise with financial institutions to ensure that they review and reply to consumers\xe2\x80\x99 feedback, and submit timely updates to MAS.

You will be working in a fast-paced environment that would require the ability to manage multiple priorities and needs of stakeholders, as well as the agility to respond to changes and developments.

[What we are looking for]

Service-oriented and resourceful individual

Good analytical skills and understanding of consumer engagement and financial behaviour

Good knowledge of financial products and services, or experience in customer service and financial education (e.g. running outreach events and educational campaigns) is an advantage

Keen interest in public service

Excellent interpersonal, written and verbal communications skills

Self-motivated and able to work independently

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Government Technology Agency