Designated Premium Support (enterprise)
Singapore, Singapore
Job Description
The Opportunity:
- Permanent role
- Work location: Central
- Work hours: Mon to Fri 9am - 6pm (Weekend on-call rotation once every quarter)
- Provide technical support to premium customer accounts via phone, email, and remote sessions.
- Collaborate with Technical Support teams globally and locally
- Engage upper-tier support or product management to resolve complex issues.
- Escalate critical issues internally and provide regular updates to customers.
- Reproduce and document solutions for known customer issues, while staying updated on new technologies.
- Bachelor\'s degree in Computer Science or a related technical field.
- Preferably 6 years of experience in Enterprise Technical Support or similar roles.
- Proficiency in Windows OS, Linux/*Nix OS, with strong troubleshooting skills and effective communication to provide resolutions
- Prepare your updated resume please include detailed past working experiences in point form, an executive summary about yourself in terms of experience, expertise, key achievements & highlight and your current & expected package.
- Apply through this application or send your resume to
Direct Line: 8114 2245
EA License No: 91C2918
Personnel Registration Number: R22107719
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Job Detail
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Job IdJD1440062
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned