Designated Premium Support (enterprise)

Singapore, Singapore

Job Description


The Opportunity:

  • Permanent role
  • Work location: Central
  • Work hours: Mon to Fri 9am - 6pm (Weekend on-call rotation once every quarter)
Adecco is partnering with recognised organisation and they are looking for Designated Premium Support to join the Team! A great opportunity to work with the company who value growth opportunities, trainings and diversity.Responsibilities:
  • Provide technical support to premium customer accounts via phone, email, and remote sessions.
  • Collaborate with Technical Support teams globally and locally
  • Engage upper-tier support or product management to resolve complex issues.
  • Escalate critical issues internally and provide regular updates to customers.
  • Reproduce and document solutions for known customer issues, while staying updated on new technologies.
Requirements:
  • Bachelor\'s degree in Computer Science or a related technical field.
  • Preferably 6 years of experience in Enterprise Technical Support or similar roles.
  • Proficiency in Windows OS, Linux/*Nix OS, with strong troubleshooting skills and effective communication to provide resolutions
Next Step:
  • Prepare your updated resume please include detailed past working experiences in point form, an executive summary about yourself in terms of experience, expertise, key achievements & highlight and your current & expected package.
  • Apply through this application or send your resume to
. We regret to inform only shortlisted candidate will be notified.Aw San Mei
Direct Line: 8114 2245
EA License No: 91C2918
Personnel Registration Number: R22107719

Adecco

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Job Detail

  • Job Id
    JD1440062
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned