Deskside Support Engineer (locals Only)
Geylang, S00, SG, Singapore
Job Description
Job description:
The engineer will manage and support the day-to-day operation incidents and tasks.
Role Responsibilities
Resolve escalated support issues from Level 1 Helpdesk. Diagnose and repair problems on clients' desktops and laptops via phone, email, and remote tools or in person at the user's location. Troubleshoot issues, including password resets, printer setup, troubleshooting account-specific client applications, and basic diagnosis of desktop/laptop software problems. Update the status on assigned tickets and close completed cases. Provision IT equipment for new joiners. Conduct equipment checks, including AV equipment, to ensure functionality. Update documentation and processes to ensure they are up-to-date. Provide support for VIP users. Assist the Team Lead in any assigned tasks.
Qualifications Requirements
Minimum Diploma in IT Min 1 year of
desktop support, hardware
experience Excellent communication skills The ability to work in a team environment and commit to a flexible work schedulePreferences
Exposure to troubleshooting and deploying Windows 7 / Win 10, Exchange and basic network troubleshooting Previous experience troubleshooting desktop, printer and notebook issues Solid user and support of MS Office Experience in supporting VIP users will be an advantage Support mobile devices ITIL Certification
Please note that we are unable to provide visa sponsorship.
Job Type: Permanent
Pay: $3,000.00 - $3,600.00 per month
Work Location: In person
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Job Detail
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Job IdJD1627695
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGeylang, S00, SG, Singapore
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EducationNot mentioned