Job Description

Responsibilities:

Provide desktop support to end users: receive, prioritize, document, troubleshoot, and resolve issues; escalate when needed to meet SLAs Perform imaging / re-imaging, and maintain asset inventories Liaise with 3rd party vendors or resolver groups for technical escalations Maintain and update incident records Create and update work instructions, standards, and procedures

Requirements / Qualifications:

Minimum 1 year of experience supporting Microsoft Windows 10 and Microsoft Office 365 At least one of the following (or equivalent):

CompTIA A+


CompTIA Security+


CompTIA Network+


Microsoft Certified: Windows Client


Microsoft Certified: Managing Modern Desktops
Experience in IT helpdesk operations, remote support via telephone or remote tools is a plus Good working knowledge in support of workstations and related components Good coordination and time management skills; ability to prioritize under urgency Ability to work well with teammates and escalate / coordinate with managers transparently




We regret to inform that only shortlisted candidates will be notified.


By sending us your personal data and curriculum vitae (CV), you are deemed to consent to EVO Outsourcing Solutions Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at evo-sg.com/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.


EVO Outsourcing Solutions Pte. Ltd


* RCB No. 202233837K