As a Desktop Engineer, you will be responsible for the construction, testing, installation, operations, and facility management of client platforms to ensure service levels are met. This role involves troubleshooting, incident management, and participation in client platform upgrades and implementation projects.
Fresh graduates with relevant skills are welcome to apply.
Key Responsibilities
Manage installation, configuration, testing, and operations of client platforms.
Troubleshoot and resolve client platform-related incidents; provide temporary and/or permanent fixes.
Handle service requests and provide timely status updates to relevant stakeholders.
Monitor and document system configurations, ensuring compliance with agreed service levels.
Participate in client platform implementation and upgrade projects.
Conduct research and evaluation of new client platform tools.
Provide systems-related technical advice to customers or project teams.
Manage client platform systems, including changes via the formal change request process.
Prepare and deliver regular status and performance reports.
Perform pre-sales support tasks related to client platforms.
Gather and analyze infrastructure requirements to support business/application needs.
Establish and maintain facility management standards and best practices.
Mandatory Skills
Strong knowledge of Windows 10.
Preferred Skills
Familiarity with Windows 11.
Other Requirements
Standby Duty: Required (24 x 7).
Shift Work: Not required.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: Up to $3,000.00 per month
Location:
* Singapore (Required)
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