Desktop Engineer
Job Description
Provide first-level support for desktops, laptops, printers, and peripherals.
Install, configure, and troubleshoot operating systems (Windows/macOS) and standard office applications.
Support Google Workspace (formerly G Suite) for end-users including:
User access issues, login assistance
Gmail, Google Drive, Calendar, Meet, and Docs troubleshooting
Basic admin console tasks (user creation/deletion, group assignments, password resets, etc.)
Handle user account management (password resets, access permissions, etc.) in Active Directory or equivalent.
Respond to and resolve support tickets through the ITSM tool within defined SLAs.
Provide basic network troubleshooting support (LAN/Wi-Fi, connectivity issues).
Coordinate with L2/L3 teams for issue escalation and resolution.
Perform routine maintenance, updates, and patch installations.
Document issues, solutions, and technical processes clearly and accurately.
Provide on-site/remote support depending on the assignment.
Engagement Type : On-Site Ticket Basis Support
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Job Detail
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Job IdJD1522458
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned