Job Description

About our client:
Established in 2007 in Bengaluru, our client has evolved into India's largest and a global leader in staffing and workforce solutions. It is positioned as a distinguished B2B business services provider, empowering enterprises with digital-first staffing solutions and forward-thinking strategies. With over 20 years of experience, they combine deep industry expertise and future-ready digital platforms to deliver modern, on-demand staffing and recruitment services.
With close to 4,59,000 employees across eight countries, our client partners with over 3,000 organizations in industries such as BFSI, Retail, Telecom, Manufacturing, IT, and Global Capability Centers. Their commitment to excellence and workplace culture has earned consistent recognition. In just 17 years, our client has grown from a start-up into a trusted global workforce leader.
Responsibilities:

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions
• Document standards and procedures

Requirements:

• Min. ITE/Diploma graduate with 1 year experience in desktop support
• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English and Chinese.

possess at least one (1) of the following certifications or their equivalent:

• CompTIA A+;
• CompTIA Security+;
• CompTIA Network+;
• Microsoft Certified: Windows Client; and
• Microsoft Certified: Managing Modern Desktops.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

Skills Required