Desktop Support Engineer Up To 2.8k

Singapore, Singapore

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Responsibilities :

Provides onsite support to users with good customer satisfaction for main and off-site;
Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;
Helps to maintain or improve the overall image of the support team;
Level 1 & 2 level trouble shoot and problem resolutions;
Provide technical and operation support;
Work to reach service level target;
Break/fix for patches, software distribution and preventive maintenance;
Managed the media and documentation related to the equipment supported;
Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
Install the inventory scanning agent upon any new asset;
Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);
Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning; Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository

Requirements:

Excellent communication and inter-personal skills
Meticulous, analytical and able to communicate effectively
Able to work independently with minimum supervision
Diploma/ITE graduates in Computer Science/Electronics/IT or equivalent
Experience in related field for 2 years (Customer service/Call centre)
Relevant experience in supporting PC/notebook hardware, network printer, MS Win 2K vista and standard software and Outlook client, desktop setup, wireless, Active directory, printer setup, Outlook client, basic TCPIP troubleshooting, VPN setup/ troubleshooting

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