Job Description

Responsibilities:

Provide daily onsite technical support for desktops, laptops, printers, and related peripherals Troubleshoot and resolve hardware, software, network, and connectivity issues for end-users Install, configure, and maintain operating systems, business applications, and IT equipment Perform user account setups, password resets, and access rights management in Active Directory/O365 Maintain incident logs, update helpdesk tickets, and ensure timely resolution according to SLA Provide basic support for servers, LAN/WAN, and CCTV/network devices when required Coordinate with vendors for hardware repair/replacement and escalate complex issues Assist with IT asset inventory, backups, system upgrades, and patch updates Deliver user training on IT policies, cybersecurity practices, and new applications if needed

Requirements:

Nitec/Higher Nitec/Diploma in IT, Computer Science, or equivalent Minimum 1-2 years' experience in desktop or technical support Strong troubleshooting skills in Windows OS, MS Office, networking & common desktop applications Familiar with Active Directory, Outlook/O365, remote support tools, antivirus, etc. Good communication skills, customer service mindset, and ability to work independently Able to start at short notice an advantage

Employment Details:

Location:

Kaki Bukit

Work Days:

Monday to Friday *

Work Hours:

9.00am - 6.00pm