Job Description

Project: Cloud File Transfer (CFT)Part 1: Mandatory RequirementsResponsibilities:

• Spearhead cloud operations with a strong focus on monitoring, performance tuning, and release management within AWS environments.
• Ensure L2 incident management and escalation procedures are robust and proactive, prioritizing multiple issues effectively.
• Coordinate with internal and external teams to swiftly resolve application and security incidents in line with SLAs.
• Develop and refine operational support processes, including daily checklists, work dashboards, and communication protocols to maintain clear timelines and issue tracking.
• Regularly analyse operational metrics, report on cloud system status, and provide insightful updates to stakeholders.
• Exhibit excellent communication skills to convey key findings and maintain strong relationships across the board.
• Lead change management initiatives by assessing impacts thoroughly, crafting strategies, and developing risk mitigation measures.
• Oversee a validation team tasked with rigorous QA and security assessments to ensure stakeholder changes are thoroughly vetted before release.
• Organize and execute maintenance schedules and system upgrades to optimize cloud infrastructure performance, liaising with vendors and teams for seamless cloud environment stability.
• Set and evolve OKRs and SLAs, striving for continuous enhancement of cloud operation performance.

Experience and Skills:

• Degree or equivalent in Computer Science, Information Technology, or related fields, supplemented by relevant experience.
• At least 2 years of hands-on management of public cloud services, preferably AWS.
• Acute problem-solving skills within varied cloud infrastructures and applications.
• Exceptional customer service acumen, with a strong sense of urgency and detail-oriented approach to issue resolution.
• Track record in developing and enforcing IT processes, procedures, and policies.
• Proficient in managing cloud production environments and instituting preventative measures to mitigate potential business impact.
• Competent in operational cloud technology activities, including impact assessments and service improvement execution.

Key Technologies:

• Experience with infrastructure as code, specifically Terraform, for efficient resource provisioning and management.
• Proficiency in GitLab for continuous integration/continuous deployment (CI/CD) pipelines and version control.
• Strong understanding of AWS services and architecture, underpinning the majority of our cloud operations.

Part II: General RequirementsAs a DevOps Specialist, you will be responsible for:

• Develop automation and processes to enable teams to deploy, manage scale and monitor their applications in data centers and in cloud.
• System troubleshooting and problem solving across platform and application domains, expect to participate in on-call escalations to troubleshoot customer facing issues.
• Take ownership of end-to-end solutions provided by teams across the organisation.
• Deploy and manage monitoring tools of infrastructure performance, utilization and health.
• Implement configuration management system for business continuity management and automate disaster recovery measures.
• Provision virtual machines, databases, application containers and licenses for development team.

As a DevOps Specialist, you need to bring to the team:

• Passion for automation, standardization and best practices
• Excellent understanding of Software Development Life Cycle, Test Driven Development, Continuous Integration and Continuous Delivery
• Experience working with high availability, high performance, high security, multidata centre systems and hybrid cloud environments
• Demonstrable skills in three or more programing/scripting languages
• Experience with version control systems such as Git
• Experience with such as GPC, GCC (i.e. AWS, Azure, Google Cloud)
• Ability to troubleshoot complex issues ranging from system resource to application stack traces
• Comfortable with Agile methodologies and working closely with product development teams
• Strong on collaboration and communication including documentation
• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines.

Experience required

• Experience in one or more automated provisioning tools such as Vagrant, Ansible, Puppet, Chef
• Experience in one or more automated infrastructure testing tools such as Serverspec
• Experience in one or more Cloud infrastructure such as OpenStack, CloudStack, vSphere
• Knowledge of RPM file deployment, management and design
• Knowledge of disaster recovery, system backup and restore
• Experience in one or more virtualization technologies (KVM, Xen, VMware, Hyper-V)

ACP Computer Training & Consultancy