Job Description

1.

Main Responsibilities

Devotee/Customer Service:

+ Greet devotees/customers warmly and assist them with inquiries, product information, and general assistance.
+ Provide prompt and friendly responses to customer questions, complaints and concerns via front desk or hotline
+ Ensure a positive and welcoming atmosphere for customers at all times.
+ Support in fulfilment of online offerings and auspicious days offerings
+ Keep front desk area clean and well organized at all times.
+ Assist in inventory stock check of offering/retail items

Devotee/Customer Engagement

+ Actively promote temple products and services to enhance customer awareness.
+ Provide information about upcoming temple events and activities.
+ Engage devotees to volunteer for meaningful work

Transaction & Cash Handling

+ Accurately handle cash and other transactions, including receiving payments, giving change, and processing refunds and issuing receipts.
+ Maintain an organized and secure cash register.
+ Reconcile cash register at the beginning and end of each shift.
+ Utilize our ERP system for processing customer transactions.

2.

Others Responsibilities

Enhance processes for better efficiency through technology and working with volunteers Support during events & other departments' activities Collaborate and support the sanghas during their duties at main hall Undertake any other duties as assigned

Requirements

Experience

Minimum 1-2 years of related experience

Qualifications

Minimum A Levels/Diploma in relevant field or equivalent.

Other Requirements

Strong organization skills and attention to detail Proficiency in Microsoft Office Friendly and customer-oriented attitude Familiarity with social media platforms Willingness to attend IT training sessions to stay updated on company software. * Ability to converse and write in both English & Chinese (using Hanyu Pinyin)