Job Description

Singapore, SingaporeCompany: Singtel GroupAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.Be a Part of Something BIG!Are you passionate about leveraging digital technologies to drive transformation and innovation? Do you thrive in environments where creativity, efficiency, and collaboration intersect? If so, we want you to be a key player in our journey towards enhancing organisational growth and staying ahead in a competitive landscape.As a Digital Innovation Specialist, you\'ll be at the forefront of revolutionising our internal processes and identifying untapped opportunities for technological advancements. Your primary mission is to drive operational efficiency by automating manual processes within Customer Success and beyond. By strategically implementing cutting-edge solutions, you will play a crucial role in propelling our organisation to new heights.Make an Impact by

• Driving Organisational Innovation: Lead the identification and exploration of new opportunities across stakeholders, technologies, and processes that can bring significant value and a competitive advantage at the organisational level.
• Optimising Internal Operations: Focus on enhancing internal operations by automating repetitive tasks, improving data analytics capabilities, and implementing efficient communication and collaboration tools. Collaborate closely with internal stakeholders to understand their needs and pain points, developing tailored solutions. Maintain strong relationships with external partners, vendors, and industry experts to stay updated on the latest innovations.
• Cultivating a Culture of Innovation: Promote a culture of creativity, risk-taking, and collaboration across departments, fostering an environment conducive to continuous improvement and breakthrough ideas.
• Project Analysis and Reporting: Provide regular updates and reports to management on project progress, including the quantifiable hours saved through implemented solutions.
• Prototyping and Testing: Engage in rapid prototyping and testing of new ideas or solutions, using an iterative process to refine concepts before full-scale implementation.

Skills for Success

• Min Degree in Information Technology, Engineering, Business Analytics or related, or Diploma with min 5-8 years of experience in Sales/Care Operations, with a strong understanding of Sales and/or Care operations tools and systems.
• Proficient in automation tools, e.g. Microsoft Excel, Tableau, PowerBI, PowerAutomate, Python, and/or RPA tools
• Good presentation, interpersonal and communication skills
• Familiar with project management frameworks and practices.
• Knowledge of design thinking processes for innovation and problem-solving.
• Ability to perform in a fast-paced environment, independent and resourceful
• Open to entry-level Degree graduates with relevant internship and/or project management experience

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel