Digital Relationship Manager \xe2\x80\x93 Singapore

Convera is the largest non-bank B2B cross-border payments company in the world. We have a platform called \xe2\x80\x98Edge\xe2\x80\x99. This platform allows our SME clients to make payment and foreign exchange transactions themselves. The overriding main functions of this role are to:

• Maximise portfolio potential by retaining clients as well as identifying upside or upsell opportunities
• Onboard and nurture our clients via our online platforms
• Promote a self service model to our clients, utilizing our platform capabilities to enhance efficiency and client engagement

In your role as Digital Relationship Manager, you will:

• Take ownership of approximately 500-600 SME clients, providing an excellent customer experience & using \xe2\x80\x9csales through service\xe2\x80\x9d techniques to ensure retention and increased spend
• This is very much a team role, with team targets across all team accounts
• Implement regional business plans as devised by Inside Sales team leader
• Engage with members of VOC (Voice of Customer), Product and Digital teams, providing client feedback in appropriate formats
• Develop requirements for improvements in platform as necessary, engaging with Customer Success and Global Product teams
• Leverage centrally generated Data and Analytics reports to target and contact clients with potential for cross/upsell and qualify leads before handing to FX and Payments specialists.
• Respond to incoming requests via Middle Office support (by phone, online, etc) and answer/route appropriately
• Ensure reaccreditation of accounts every year.
• Work with Regional and GTM Marketing on reactivation and nurturing campaigns
• Leverage existing EDGE client referrals to mine for new business

You will ideally have:

• 2+ years of progressive inside sales/service experience within a Financial Services or other relevant sector
• Successful selling/service experience with services or intangible products (eg platform) in a B2B environment.
• Understanding of payments industry and FX services advantageous but not essential
• we want you to display a desire to provide your clients with a premium level of customer service.
• You\xe2\x80\x99ll need to be commercially astute and understand how to lead and drive revenue with existing clients.
• Your ability to communicate with clients, both verbal and orally must be at an impeccable standard.
• A desire to join and grow your career with Convera, as we continue our exciting journey as a true Fintech under new ownership. Google us \xe2\x80\x93 you\xe2\x80\x99ll see why it\xe2\x80\x99s a great time to join Convera!

About Convera:
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers \xe2\x80\x93 helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive monthly gross salary, plus commission based on success
• Great career growth and development opportunities in a global organization
• A flexible approach to work
• Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption, bereavement, military)
• Paid volunteering opportunities

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you\xe2\x80\x99re ready to unleash your potential.