Job Description

As a member of the Inchcape team, you will play a key part in the success of our hugely diverse global business. We are a team of over 14,500 colleagues across more than 40 countries make up the global Inchcape team. We are always searching for talented and passionate people, with a can-do attitude, to join us and help power Inchcape\xe2\x80\x99s growth.
Our business focuses on four key strategic objectives with our vision to be the \xe2\x80\x98World\xe2\x80\x99s most trusted automotive distributor and retailer\xe2\x80\x99.
Working with some of the most prestigious brands in the market, and with our enhanced basic salaries and competitive pay plans, this move could be the best move in your career so far!
Job Responsibilities

• First point of contact with prospects and customers on the digital platforms. Engage and nurture prospects with the goal of facilitating them along the customer journey towards test drives and sales. Partner with retail sales teams in achieving customer service and sales target

• To screen for qualified leads via various channel in Genesys, transiting the customer to test drives via Mobility Genius, leading to sales. Sustain interests with the aim to escalate leads from warm to hot

• Collaborate with various internal teams, such as marketing, sales, product, and customer support, to ensure a seamless customer experience across channels and touchpoints

• To deliver personalized and timely service over various communication channels to ensure customer\xe2\x80\x99s queries are answered professionally in an effective and efficient manner

• Ask questions to understand customers\xe2\x80\x99 needs and deliver the appropriate product knowledge and technical concepts that is relevant and engaging to them

• Create & maintain a robust customer profile in Salesforce/LMS for each potential customers by understanding who they are, what bought them to us, their intent and timeline to purchase so as to enrich our understanding of their lifetime value

• Perform upsell / cross-sell of products and services, as well as promotions to customers, when applicable

• Gather customers\' feedback and provide timely feedback to the Manager on issues for improvement (Digital Direct Process)

• Accurately documenting customer interactions, inquiries, and relevant details in SalesForce system. Updating customer profiles and maintaining accurate records

• Assist with ad-hoc initiatives/projects when required by management

Job requirements

• Preferably with a Diploma in any discipline
• At least with 2 years of proven and relevant work experience in converting warms to hot leads via digital space, preferably in automotive, banking or FMCG environment
• Candidate must be digital savvy, has customer-centric mindset & attitude and good learning agility
• Proficient in MS Office Tools (e.g. Excel, Power-Point & Word)
• Candidate that has experience in Salesforce CRM System preferred
• Possess excellent communication skills (digital, verbal and in person), strong relationship building and engagement skills
• Highly resilient, target driven and passionate about developing career in the automotive industry
• Able to work well in a fast-paced and results-oriented environment
• Comfortable to work on rostered schedule, with at least 1 day on weekends and on public holidays

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.