Job Description

The Role Responsibilities
Working closely with the Head, Digital Strategy & Advisory, CPBB, this role will be responsible for co-creating the strategic direction for CPBB digital and executing the strategic planning initiatives to ensure our people, processes and investment priorities are aligned with the leadership vision & direction.
Responsibilities
The purpose of this role is to enable the bank to deliver on its strategic intent through driving the best-in-class customer experience for CPBB as a whole and in particular developing industry leading solutions to solve for the unmet needs of our customers across our global footprint.
To achieve this, the role holder is required to perform the following
Strategy

• Define the digital strategy together with the relevant hive / domain leads & markets. Bring in the customer lens, behavior and data driven insights to build an analytical and objective view of the strategic direction for CPBB digital.

Business

• Collaborate with hive / domain leads to ensure effective translation of the Group digital strategy into operational backlog and delivery initiatives

Processes

• Create effective digital dashboards and metrics that are coherent with the digital strategy and customer experience framework.

People & Talent

• Together with Head, Digital Strategy & Advisory and HR transformation leads, support transformation initiatives related to operating model and capability uplift for the Group Digital teams

Risk Management

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

• Displays awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\'s Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Internal

• Group Digital Management team, CPBB
• Group Personal Management team, CPBB
• Domain Leads and respective Hive Leads, CPBB
• Global Head Data and Analytics and team, CPBB
• Group and Country Wealth Management teams
• Support Functions - Retail Operational Risk, Retail Banking CFCC, ITO, Finance, GIA etc.

External

• Consulting firms and research partners

Our Ideal Candidate

• 6 + years\' overall with demonstrated experience of strong analytic skills, C-suite communications and project delivery
• Strong strategy/analysis skills: Background in management consulting / fast growth tech/ fin-tech firms with a track record of high performance and progression would be preferred
• Ability to problem-solve effectively across a wide range of topics and can synthesize and present complex issues/strategic choices in a C-suite relevant manner.
• Ability to adapt and work effectively in a matrix organization with a high degree of initiative and strong ability to meet key responsibilities with limited direction and oversight.
• Strong collaboration, consensus building, problem resolution and communication skills are a prerequisite.

Personal

• Energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results.
• Relationship building & influencing - able to build strong relationships across internal and external stakeholders.

Role Specific Technical Competencies

• Data Analysis
• C-suite Communications
• MS Office Tools

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers

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