Job Description

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Account Management APAC
Overview
Mastercard is hiring a Director of Account Management to lead the Regional Retail (Merchant) team within the Retail & Commerce vertical. You and your team will be accountable for driving significant incremental revenue through the creation of strategic partnerships with regional and digital retail merchant partners that enable mutual success. This is a rare opportunity to work across both sides of payments technology--issuing and acceptance--engaging with a diverse portfolio of retail and digital players. In this client-facing role, you will also oversee an existing portfolio of partnerships, ensuring the team defends, optimizes, and generates new revenue opportunities. The ideal candidate is highly motivated, entrepreneurial, and capable of delivering results in a fast-paced, matrixed environment.
The Role
Strategic Account Management

• Own and execute account strategies for regional and digital retail merchant partners to grow revenue and optimize partnerships.
• Strengthen relationships with key partners and align global priorities with regional goals.

Business Development

• Identify and unlock opportunities with top retail and digital partners to drive market share and revenue growth.
• Partner with internal teams to deliver tailored, innovative solutions for clients.

Strategy Development

• Define and implement strategies to grow Mastercard's footprint in the retail and digital merchant space across Asia Pacific.
• Leverage market insights and competitive analysis to create data-driven strategies that address client needs and business goals.

Solution Development

• Collaborate with cross-functional teams to design and deliver solutions tailored to merchant pain points and growth objectives.
• Drive the development of value propositions using Mastercard's products, services, and data-driven insights.

Technology Integration

• Stay abreast of the latest technology trends in payments, retail, and digital commerce.
• Adapt and integrate emerging technologies into strategies and solutions to meet evolving client needs and unlock new use cases.

P&L Ownership

• Manage P&L for the retail and digital merchant segment, delivering profitable growth and high-value deals.

Leadership & Stakeholder Management

• Lead, develop, and inspire a high-performing account management team.
• Collaborate globally and regionally to align product and partner strategies.

All About You

• Proven leader with a track record of driving growth through strategic partnerships.
• Strong problem-solving and financial skills, with expertise in complex deal management.
• Exceptional relationship builder with C-suite engagement experience.
• Expertise in strategy formulation and execution, with a focus on delivering measurable business outcomes.
• Multidisciplinary knowledge across payments, retail, business development, and marketing.
• Passion for delivering customer-focused solutions with measurable impact.
• Tech-savvy mindset with the ability to integrate and adapt to the latest innovations and trends.

Benefits at Mastercard
At Mastercard, we offer a comprehensive benefits package designed to support your personal and professional well-being:

• Competitive Compensation: Attractive salary and performance-based incentives.
• Health Coverage: Medical, dental, and vision insurance for you and your family.
• Generous Time Off: Paid vacation, holidays, and personal leave.
• Retirement Savings: Employer-matched contributions to support your future.
• Well-being Programs: Access to wellness, mental health, and fitness resources.
• Learning & Development: Professional growth opportunities and education reimbursement.

Education & Experience

• Bachelor's degree (MBA preferred).
• 8+ years in account management, business development, or sales strategy, preferably in payments or retail.

Reports To: Vice President, Regional Retail & Commerce
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills Required