Job Description

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. 8x8 CPaaS provides a cloud-based infrastructure and platform to integrate real-time communications capabilities including SMS, chat apps, voice, and video calls into applications, websites, and workflows, using APIs. With 8x8 CPaaS, organizations around the world have successfully unified omnichannel customer communications to optimize their customer experience.

Learn more on our company website at and follow our pages on , and .

As a Director for our Carrier Relations CPaaS portfolio, you will provide leadership to the Carrier Relations team. You will develop, plan and execute Global Carrier Roadmaps and Go-to-Market plans to support and drive growth opportunities.

Responsibilities

• Lead and manage the Carrier Relations team to meet Business Objectives;
• Develop, plan and execute Global Carrier Roadmap and Go-to-Market plans to support growth in line with corporate medium and long plans;
• Manage partnerships with key Carriers and SMS Aggregator Partners to achieve deals, and outcomes beneficial to 8x8, including strategic destination partnerships and bilateral deals, to achieve best-in-market cost and quality;
• Work closely with other departments to enhance service offerings, work processes involving sales, operations, customer service, payment and quality, etc.;
• Communicate, and establish communications effectively of changes, updates and market knowledge regularly and whenever appropriate and necessary.
• Monitor and analyse traffic and business performance pro-actively to achieve monthly, quarterly and annual revenue and margin targets;
• Review and Assess aggregator partnerships and manage alignment according to Roadmap;
• Review and Propose organisation, roles and functions of Carrier Relations team structure to improve efficiency and effectiveness;
• Lead and manage the team to take on, where necessary, additional roles and duties (ad hoc or otherwise) on request of 8x8 management.

Requirements

• You must possess relevant or similar work experiences, working in the international telecommunications sector.
• You have competent knowledge in the global A2P messaging and/or value-added Voice market.
• Experience working with SMS and/or Voice aggregators or Carrier/Operator is a strong advantage
• You are a proactive team player, with strong analytical and problem-solving skills, and an ability to work with cross-functional global teams.
• You are a hands-on leader by example and manager of people to perform at a high level.
• You are able to forecast, analyse, and execute strategies in order to achieve goals.
• Relevant experience in the Asia Pacific region would be highly beneficial.
• You possess good communication & interpersonal skills.
• You have a strong sense of responsibility, integrity, initiative and commitment.
• Some travel will be required

Qualifications

• Bachelor\'s degree in engineering or equivalent in relevant studies.
• Written and verbal fluency in English; fluency in additional regional languages is advantageous.

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