Job Description

[What the role is]

The Director of Community-Based Support Services (CSS) plays a crucial role in driving, planning, implementing and supervising programs that aim to improve the quality for PWDs and their families and communities they live in. This position involves leadership, strategic planning, and collaboration with various stakeholders.




CSS is the dynamic and nimble service delivery arm in the host agency that response to emerging needs of PWIDs and Caregivers in the community. CSS mainly comprises of 5 key pillars: Caregivers Support Services, Future Care Planning Services, Special Student Care Centres, Complex Case Management and Health Services.




The Director works in the field disability and social work/healthcare management. He/she should have expertise and experience in domains under social work/community development and in management to supervise strategic initiatives, corporate governance, resource management, organisation, and capability development. He/she develops and reviews framework for the organisation's operating guidelines and standards, directs the implementation of corporate policies in accordance with governance regulations and drives improvements to the service delivery and operational efficiency. He is responsible for developing resource allocation and human resource management as well as fostering collaborations with external agencies and ministries.




A highly experienced management staff who possesses excellent management and leadership skills, the Director should be proactive, forward looking, conversant in systems thinking, project management, change management and sensitive to the strategic needs and operational efficiency of the organisation.

[What you will be working on]

Critical Work Functions

Build professional partnerships and collaborations. Demonstrate corporate governance


Key tasks:


Build network of collaborations across agencies to provide cross-agency and division offerings and services. Co-strategise and set alignment between inter and intra services/programs, considering the different agendas, directions and operating models Present the agency's views on social services and other sector-related issues to influence the national agenda, considering current social issues. Set the direction for governance framework to ensure compliance with guidelines and regulations for the organisation. Drive the audit framework to ensure compliance with policies
Maintain operational efficiency in line with strategic objectives


Key tasks:


Direct the department to accomplish its vision and mission Plan goals and strategic focus for the agency, in consultation with the board and management team Determine priority service areas for the division Strategise operations of the department for performance efficiency and effectiveness Provide recommendations to the board and management team on practices and policy changes Develop framework for service standards, performance indicators and operating guidelines for the centre or department
Develop organisational capability for service delivery


Key tasks:


Oversee the evaluation of services provided by the agency or division Set the directions for capability development initiatives Drive professional development for the department
Manage resources


Key tasks:


Approve allocation of resources of each centre, taking into account competing priorities of the agency or division Develop infrastructure and other resources to fulfil the present and future needs of the agency or division Develop human resource management system and framework to recruit and retain talent within the agency or division Develop framework, policies and guidelines for volunteer programmes to be used by the agency or division Approve funding proposals for delivery of services

[What we are looking for]

This job description is for the NCSS Sun Ray scheme. The Sun Ray scheme identifies and develops individuals with strong leadership potential for deployment and rotation across various social service agencies in leadership positions.


Only shortlisted candidates will be notified