Job Description

The Role Responsibilities

Context

• CPBB\'s vision is to be the most trusted, fearlessly innovative and borderless digital-led bank. Our ambition is to double the size of our business by 2025. Since coming together in 2021, we have made very good progress in reinforcing our foundations and driving growth. Nonetheless, we continue to be challenged by many factors in this uncertain global macroeconomic landscape.
• Productivity is strategically critical for CPBB to develop a healthier and leaner cost base that will underpin the long-term sustainable growth of our CPBB business.
• The Bank has externally committed to significantly improve CPBB\xe2\x80\x99s profitability through $500m gross savings and to drive down cost-income ratio to around 60 per cent by 2024. The savings will help fund investments that can truly help us scale and differentiate to generate income growth and mitigate inflation
• In 2023, the Global CPBB Finance team in collaboration with the CPBB Business, established from scratch a unit cost model for CPBB Products (primarily Credit Cards, Personal Loans, Mortgage and Deposits) using Hong Kong as the pilot market
• The unit cost model was socialised with the CPBB MT, Business and Finance stakeholders (both in Group and Country i.e. Hong Kong) and agreed that the model be strategically rolled-over for some more key markets in 2024

Role

\xe2\x80\x9cThe Director, CPBB Cost Analytics and Transformation\xe2\x80\x9d role will primarily support the Global CPBB Cost head in driving ownership for the CPBB Unit Cost Model and Analytics. The incumbent will also play a substantial role in driving critical project co-ordination for the Productivity Transformation Office.

Strategy

• Complete understanding of the current approach adopted
• Preparing a detailed Process Manual (D.O.I) on the current Unit Cost Model. This includes documenting key stakeholders involved, assumptions made in building the Model
• Review the overall process with a view to make it more efficient and scalable across other key markets

Business

• Build additional layers of revenue related analytics/ variant profitability to further enrich the unit cost model
• Roll-over the unit cost model template built for key markets agreed with Business

Processes

• Identify and reach out to the relevant Group/ Country Ops, Analytics and Finance teams for data input
• Hold regular engagement sessions with country business teams to better understand local nuances e.g. roles played by the various teams and understand their contribution towards client journey (acquisition, sales, service, management)
• Refresh individual country unit cost models with inputs received
• Interpret the model and highlight material observations to key stakeholders (both in Group and said countries)
• Drive critical project co-ordination for the Productivity Transformation Office

People & Talent

• Lead through example and build the appropriate culture and values.
• Set appropriate tone and expectations within the team and work in collaboration with risk and control partners.

Risk Management

• Identify and work with relevant stakeholders in mitigating delivery risk to the Unit Cost Initiative, timely escalation if delivery risks persist

Governance

• Establish cadence to deliver Unit Cost agenda through set up of \xe2\x80\x9cThink Tanks\xe2\x80\x9d and Initiative meetings.
• Agree on timelines where applicable.
• Working with Business, to agree on Unit Cost definitions and ensuring that the Unit Cost Model meets the approved definitions
• Set up tracking mechanism across workstreams, track progress and highlight issues & risks.
• Provide active feedback to various workstreams and act as an un-blocker to ensure we are always on track to deliver the Unit Cost agenda
• Ensure the business case is clearly understood and track execution to ensure 100% delivery into the Unit Cost Model
• Work with Business and Operations leaders to develop, define and track consistent Unit Cost Model metrics, and make sure these are aligned with internal and external benchmarks
• Define and maintain a consistent set of methodologies for initiative impact valuation and tracking.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Head of Performance Management, CPBB
• Head of Cost Management, CPBB
• Global Head, Transformation & Strategic Initiatives
• Executive Director, Productivity Transformation
• Leads CPBB P2P team
• Group CPBB Costs and Investments team

Other Responsibilities

• Embed Here for good and Group\xe2\x80\x99s brand and values in CPBB. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• Bachelor\xe2\x80\x99s Degree in Business Or Certified Accountant
• 7+ Years of Work Experience In Banking, Preferably In Planning, Finance And Accounting.
• Working Knowledge Of Retail Banking And Wealth Management Products.
• Relevant Agile Certification (Product Owner, Scrum Master, Agile Leadership, etc.

Role Specific Technical Competencies

• Strategy and Business Model
• Market Knowledge
• Agile best-practice
• Project Management
• Channel Strategy

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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