Job Description

Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonexe2x80x94from emerging artists to global brandsxe2x80x94everything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Creativity for All
Adobe is a place where exceptional people work dont just take our word for it, our employees have recently voted us on the Great Place to Work list for the 12th consecutive year!
Were proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.
We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.
We know that people are the differentiator in our business, and that's why we want to meet you.
The Opportunity
The Director, Customer Success & Technical Account Management - Asia is in charge of coordinating Adobes premium post-sales engagement for our largest enterprise customers across the region. This role leads all aspects of the delivery of our paid Ultimate offering, which drives technical excellence, business impact, and measurable value realization. Through strategic partnership, this team ensures customers realize maximum value from their Adobe investment.
Lead a team of Customer Success Managers and Technical Account Managers to guide customers, drive platform health, and achieve impactful outcomes.
What Youll Do
In the Ultimate Success organisation we own the full spectrum of customer success outcomesxe2x80x94everything from retention to adoption, platform health, and the growth of Adobes use case. We support Adobes Experience Cloud vision alongside senior customers to encourage strategic alignment and long-term value. Through your leadership, the team will hit key landmarks such as strategic business reviews, mutual success plans, readiness strategies, and impact tracking. Proactively orchestrating cross-functional resolution plans, and serving as a strong internal advocate to drive continuous improvement across Adobes products, processes, and customer experience.
People & Team Leadership

• Attract, develop, and retain top talent across CSM and TAM roles in a high-performance, regionally distributed team.
• Drive clear career development paths, provide real-time mentoring, and champion a strong culture of ownership and accountability.
• Ensure onboarding, enablement, and tools that support team growth and delivery excellence.

Executive Engagement & Influence
In this role, you'll have the opportunity to build and deepen trusted relationships with C-level executives across some of Asias most influential enterprises. We represent the voice of the customer in strategic internal and external forums, driving alignment, innovation, and thought leadership across Adobes ecosystem. By establishing a strong governance rhythm, youll ensure clear visibility, collaborative execution, and measurable progress toward shared goals.
Operational Execution
You will partner with regional sales and services leadership to ensure the team is aligned on account strategy and joint success plans. As a member of the Asia leadership team you will assess and improve the impact of Ultimate Success programs through clear data driven information and regular performance assessments. You will deliver consistent, scalable processes and repeatable customer success programs advised by data, customer feedback, and market research.
What you need to succeed:

• Bachelors degree required; Higher-level degree in a relevant field preferred.
• 10 years proven experience in customer success, digital consulting, or strategic account leadership, including large-scale transformation delivery.
• 5+ years leading high-performing teams within a technology or enterprise software environment.
• Proven success collaborating with executive collaborators and delivering tangible business impact in intricate customer settings.
• Strong critical thinking and operational execution skills, with a data-informed, outcomes-focused demeanor.
• Outstanding communication and executive presence, and comfortable navigating matrixed organizations and influencing at all levels.
• Deep curiosity and ability to quickly learn and articulate Adobes value proposition and product suite.
• Willingness to travel up to 30% regionally.

Adobe for All
Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.
Take the plunge and jump in
Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Adobe is proud to be an employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call (408) 536-3015.