Job Description

Company Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore\xe2\x80\x99s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swiss\xc3\xb4tel The Stamford are the gateway to explore Singapore\xe2\x80\x99s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia\xe2\x80\x99s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swiss\xc3\xb4tel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.



Director of Food & Beverage

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Provides direction, leads and drive strategic plan initiatives in support of company purpose, mission and values
• Directs efficient and effective F&B operation activities of the outlets
• Monitor weekly activity of F&B Sales and ensure they are maximizing the use of resources to penetrate new accounts and promote outlets for private events
• Ensures that quality standards are met and service distinctiveness is practiced
• Promote work environment where employees feel valued, involved and appreciated
• Ensure compliance with corporate and hotel operational policies/guidelines and procedure
• Participate in senior management meetings on financial, operational and ad hoc issues
• Prepares annual division budget and updates monthly forecast with tireless focus on profit improvement
• Ensures revenue is maximized and labour expenses are in control
• Work closely with MARCOM for impactful promotions and marketing activities as to enhance outlets\xe2\x80\x99 position and to increase their revenues
• Plans and conducts tests to identify and improve weakness in service activities
• Monitors volume of business and related labour requirement forecast
• Ensures service and kitchen areas meet standard for cleanliness, proper set up, sufficient supplies and equipment
• Monitors food quality, portion control and provides feedback to culinary team
• Identifies issues/concerns and formulate recommendations for improvement
• Lead the F&B team to personalize the guest dining experience with Heartist approach and ensure the delivery of Service Promise
• Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
• Work closely with the culinary team to maintain food quality and ensure its timeliness and accuracy of delivery and setup for all events are achieved
• Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
• Ensures staff is effective and well trained and deviation from service procedures is corrected through on the job training.
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
• Ensures that established control procedures, liquors\xe2\x80\x99 law and regulations are followed
• Develop own knowledge and skills to grow as a business partner and leader
• Ensuring department operates at the highest level of productivity

• At least 8 \xe2\x80\x93 10 years in senior Food and Beverage management position, preferably in an international deluxe hotel
• Diploma or Degree in F&B Management
• Good knowledge of F&B operations
• Creative thinking and problem resolution
• Proficient in training skills
• Knowledge in financial and marketing area
• Presentable, well groomed with leadership quality

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