Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Position Statement
The is responsible for elevating GM&E performance across our Singapore hotels with a focus on process, team setup, and best practise adoption. The role will ensure maximum efficiency and embedded job skills to support GM&E leaders and team members with the delivery of set targets that are both budget related and qualitative.
What will I be doing?
As the Director Groups Meetings and Events Sales Development - Singapore, you will be responsible for performing the following tasks to the highest standards:
Support the Regional Director of Sales Operations with the GM&E teams' adoption of Enterprise solutions & tools to achieve sales targets.
Develop GM&E training plans and ensure that relevant team members grow and develop in their functional knowledge according to the plan, understanding customer needs and reinforcing Hilton's ways of working.
Summarize and manage the hotel GM&E sales process, conducting regular sales evaluations to ensure each salesperson achieves the desired results.
Monitor the output value of sales and adjust sales training actions according to market changes.
Organize travel schedules and manage travel expenses to optimize sales force.
Build relationships with key GM&E solution partners and Hilton regional sales offices in partnership with the Regional Director of Sales Operations.
Make every employee in the GM&E Sales department aware of key GM&E initiatives launched Globally, Regionally, and locally.
Work with Singapore Commercial Directors to achieve maximum productivity within the hotel and to improve groups' conversions.
Monitor market trends and communicate plans to optimise group demand and group rates.
Update city-wide events for current and future so as to share information to all stakeholders.
Ensure that the Sales team effectively complete quotations, send contracts to customers and follow-up promptly, inviting customers to visit the hotel.
Ensure that the department sends the teamwork order in a timely manner and the banquet work order is received by the relevant departments.
Proactively collect market and industry information to share with other members of the Sales team, capturing business opportunities and ultimately converting to business confirmations.
Provide regular training to employees to ensure that the team is familiar with hotel products and processes, able to efficiently explore customer needs and provide professional customized services.
Regularly analyze customer output and source market structure, anticipate market trends and design products and channels in advance to seize business opportunities.
Organize and host weekly Operational Excellence meetings, as well as large-scale event communication meetings with all GM&E leaders and regular CE GM&E Leader Connect calls.
Always ensure warm and considerate service as part of the hospitality industry.
The department reserves the right to change or supplement the job description if necessary.
Perform any other reasonable duties assigned.
Direct Reports
None
What are we looking for?
A Director Groups Meetings and Events Sales Development - Singapore serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: take responsibility for your actions and make decisions.
• Now: Operate with urgency and discipline.
• Good English reading and writing skills to meet business needs.
• Able to work under strong pressure.
• Understand GM&E customers and have strong analytical ability.
• Have certain customer resources.
• Able to set overall business objectives and action plans best suited for the relevant hotels.
• Knowledgeable of political, economic and social issues, and market trends.
• Good communication skills, knowledge and ability to deal with crisis.

Requisites:

• Experience with using dashboards for performance tracking.
• Good knowledge and use of Microsoft Excel, Microsoft PowerPoint, Microsoft CoPilot, Power BI, is necessary to excel in this role.
• Ability to analyse performance gaps and articulate improvement plans.
• Interpersonal skills and stakeholder management is necessary for success in this role.

Qualifications:

• 5 and more years of leadership experience in MICE sales, Catering and Event sales or Event Servicing.
• A bachelor's degree in a relevant field (e.g., Event Management, Marketing, Communications, Business) with proven track record in leading teams to achieve sales performance.

Qualities:

• Takes ownership and Is proactive.
• Strong leadership experience to manage and motivate teams.
• The ability to manage multiple projects simultaneously, prioritize tasks and meet deadlines.
• Familiarity with relevant software and tools in managing events and sales data tracking.
• Focussed and Results-oriented to drive success.
• Ability to work under pressure and strict timelines.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!