Job Description

Director of Information Technology

ABOUT FAIRMONT SINGAPORE AND SWISS\xc3\x94TEL THE STAMFORD

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues!

We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia\xe2\x80\x99s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we\xe2\x80\x99d love to hear from you!

Reporting directly to the Managing Director, the Director of IT is primarily responsible for managing, daily operations, and troubleshooting all issues related to both the guests of the hotel as well as the colleagues of both the Fairmont Singapore and the Swissotel The Stamford hotels and providing leadership to the information technology services team. Drives innovation throughout the hotel to bring efficiencies in processes and manpower.

Responsibilities:

• Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
• Manage the day to day operations and scheduling of IT colleagues.
• Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, according to The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Attend operational meetings as required.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Contribute to Technology Services knowledge base.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines
• Provide point of escalation support to Accor team
• Assist and support the hotel\xe2\x80\x99s strategic plan implementation

Qualifications:

• Understanding of hotel operations/applications is an asset
• Excellent verbal & written communication skills
• Excellent interpersonal skills
• Previous supervisory experience.
• 5 year proven experience as a leader in technology department.
• University degree or equivalent experience
• Strong technical background, Example;
• A+ Certificate or equivalent desktop support experience
• Microsoft Certified System Engineer is an asset
• Excellent understanding of networks, Example;
• CISCO Certification or equivalent is an asset
• Self starter with a strong sense of commitment
• Team player with high energy levels

Our Commitment to Diversity & Inclusion:
We are an inclusive company and what we really is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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