Job Description

Company Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore\xe2\x80\x99s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swiss\xc3\xb4tel The Stamford are the gateway to explore Singapore\xe2\x80\x99s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia\xe2\x80\x99s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swiss\xc3\xb4tel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.



Director of Reservations

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Support the Hotel Management and Director of Revenue Management to deliver the hotel strategy in terms of reservation trends and performance.
• Analyze in detail the key performance indicators for the call centre including conversion, average call time, abandon rate, call quality and guest experience.
• Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
• Maintain and optimise reservation systems with accurate tracking and delivery of rates to all distribution channels.
• Ensure that a \xe2\x80\x9cRevPRO culture\xe2\x80\x9d is spread in the hotel, through the animation of weekly yield meetings and regular coaching and training sessions for the hotel teams
• Provide coaching and development for the Reservations teams to support career progression and growth.
• Pricing and distribution loading across all systems and tools
• Manage relationship with Call Centre Management

• Minimum of 6 years of relevant experience in the reservations
• Strong working knowledge of CRS, PMS or distribution systems
• Results Orientated
• External and internal environment understanding
• Ability to work effectively and contribute in a team
• Great communication, presentation and influencing skills

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