Job Description

Role Responsibilities

• This role works in the Client & Entity Enablement (CEE) Hive, leading a workstream to design how target state platforms and processes are operationalised with end users across end-to-end Client Lifecycle Management processes (Client Onboarding, Maintenance, Review and Offboarding) and capabilities (Entity Management, Client Due Diligence/Know Your Client, Tax and OTC Regulations).
• Bring an expert mix of Client Lifecycle Management subject matter, design expertise and effective delivery/project management to drive quality process and operating model design outcomes.
• Collaborate closely with Process Owner Delegates, Lead Product Owner, Business Analysis Lead and end user representatives to distil problem statements, identify solution options and define target state business processes and BAU roles and responsibilities.
• Partner closely with Process Owner Delegates to ensure processes are implementable and sustainable in BAU, ensuring risk, control, user experience and client experience factors are considered in the design.
• Partner closely with Change Management Lead to ensure an effective transition from upstream design to user-facing change implementation activities, including alignment and allocation of joint team resources.

Responsibilities

• Plan and actively manage delivery to ensure quality output is delivered to schedule in line with governance/approval frameworks.
• Chair design forums, coordinating with wider delivery teams to align agenda, Quality Assure design proposals prior to them being tabled, drive discussion and capture clear forum decisioning and actions.
• Support Head of Change Management in optimising team output through identifying, defining and implementing improvements to delivery approaches, ways of working, etc.

Lead a team to deliver operating model and process design outcomes, including:

• Identification of clear problem statements, shaping of solution options and facilitation of decisions with key stakeholders across high-level and detailed design phases.
• Detailed operating model design, including assessing the current state and defining future state design across people, process, technology, and information considerations.
• Effective engagement and collaborative problem-solving across front-to-back stakeholder groups (Front Office, Middle Office, Operations, Compliance functions and Technology).
• Quality Assurance of design content across the team.
• Providing design inputs to Process Owner and SME teams to enable the development of detailed end-user guidance.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CCIB business stakeholders, including CCIB COO, Client Management, Front Office, Compliance, CLDM and Technology.

Our Ideal Candidate

Domain Knowledge and Experience

• 15+ years delivering business process and/or Target Operating Model-centric outcomes, having been successful in roles such as a Process Design Lead, Lead Business Architect or Lead Business Consultant.
• Has delivered Process / Operating Model design and business change implementations at scale \xe2\x80\x93 either global or regional delivery, supporting multiple impacted business functions.
• Has led, managed and coached a delivery team to effective business outcomes in high-paced-delivery environments.
• Has implemented complex process/system changes in Client Lifecycle Management and/or Client Due Diligence platforms and processes in a business-facing role.

Role Specific Technical Competencies

Skills and Competencies

• Excellent written, communication and presentation skills; able to effectively engage, influence and manage senior business stakeholders.
• Able to engage senior management audiences effectively; can distil complex detail into relevant key messages to drive decisions and outcomes.
• Ability to facilitate effective workshops, discussions and meetings with stakeholders at all levels.
• Possesses strong negotiation and influencing skills, with an ability to manage negotiations so that acceptable agreement between multiple parties is obtained.
• Eye for detail, with excellent problem-solving and analytical skills, able to bring clarity and structure to areas of ambiguity.
• Able to think out of the box to identify new ideas and options for achieving a given objective.
• Strong domain knowledge and experience in Wholesale Banking, especially in the client on-boarding and/or due diligence (KYC), Tax (FATCA, CRS), Regulations (MIFID, EMIR, Dodd Frank) or applicable product knowledge.
• Ability to form strong working relationships with stakeholders and delivery team to enable collaborative decisioning and delivery.
• Proficient in tools such as Microsoft Office, Confluence, JIRA, etc.

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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