Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\xe2\x80\x99t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



This role is part of our Customer and Industry Workflows product organization. Our industry products for the TMT industry have been growing rapidly. This is an opportunity to lead the charge for a market transformational category within a best of breed, enterprise SaaS company.

As a Director, Outbound Product Management, TMT Industry this role will play a critical role in leading our enablement efforts for customers and partners, pricing and packaging of new products and serving as the eyes and ears of the products in the market. At ServiceNow, Outbound Product Managers collaborate closely with multiple teams (e.g. engineering. marketing, sales, solution consulting, risk, sales operations etc) so this role will have a seat at every table.

• Own GTM, sales, solution consulting and partner enablement for our TMT industry products
• Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market penetration for new products
• Support Sales in hitting targets via high-value engagement in sales cycles, building high-trust relationships with customers, partners, etc.
• Drive significant thought leadership in the market leveraging conferences, analysts, PR, AR etc
• Drive key technology partnerships / alliances in service of executing product roadmap
• Serve as a conduit for customers to share their feedback on our products by running both customer and partner product advisory councils.

Qualifications

To be considered for this role, we are after someone with

• A minimum 10 years in a customer-facing role in Product Management, Product Marketing, Solution Consulting, Product Delivery, or similar role.
• Knowledge / experience in the TMT industry domain is a \xe2\x80\x9cmust have\xe2\x80\x9d. Knowledge and experience in service management, lead to cash and network management is a \xe2\x80\x9chighly desirable\xe2\x80\x9d.
• Extreme sense of ownership \xe2\x80\x93 own the problem, the process, and the outcome. Some things may need \xe2\x80\x9cdriving by influence\xe2\x80\x9d, others may need executing yourself in a hands-on manner, and yet others will need delegation.
• Strong bias towards action, and a sense of urgency to \xe2\x80\x9cwin\xe2\x80\x9d in the market
• Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners.
• Outstanding written and oral communication skills.

Why ServiceNow

ServiceNow\'s DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements.

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

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