Job Description

What the role is:Lead the Service Delivery division to achieve better outcomes for persons who use social services, so that these service users are empowered to live with dignity. This includes:
1. Implementing service strategies and plans;
2. Strengthening the service capacity and capability of the sector;
3. Taking care of the Service Delivery team; and
4. Supporting Services Group and NCSS.What you will be working on:Lead the Service Delivery division to:1. Implement service strategies and plans by- Partnering social service agencies, government agencies and other stakeholders;- Using data and ground experience to improve service delivery; and- Improving relevant data collection and IT systems.2. Strengthen service capacity and capability by partnering service providers to- Grow person-centred solutions, and efficient service delivery methods that are cheaper and require less manpower;- Collaborate and innovate;- Set and/or achieve output, outcome and impact indicators for services;- Manage and evaluate their performance; and- Allocate community funding to critical and needed services.3. Take care of the Service Delivery team by- Creating a culture where colleagues work, learn and play together; and- Grooming junior and future leaders.4. Support the Group and NCSS as and when required.What we are looking for:Personal Competencies:Adaptable, collaborative, decisive, flexible, proactiveStrong implementor, systems thinker, ability to see different perspectives and draw connectionsSkills & Knowledge:Deep sector and domain expertiseNegotiation, influencing, facilitation and communication skillsProblem solving, critical thinking, design thinkingAbout National Council of Social Service:NCSS is a statutory board and an umbrella body for some 450 member social service organisations in Singapore. Our mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs and strengthening strategic partnerships for an effective social service ecosystem. Since 1992, NCSS has taken over the functions of the former Singapore Council of Social Service (SCSS) and Community Chest of Singapore. As we stay focused on our vision to nurture a compassionate society, grow an impactful sector and enabling the people we serve to lead dignified lives, we are guided by our core values of passion, impact, collaboration, and courage.

National Council of Social Service