Job Description

Director, Strategic Planning & Integration- Singapore
Would you like to play a key role in helping a global financial services company grow their business in Asia Pacific? Are you interested in joining a globally diverse FinTech organization which is passionate about serving customers with omnichannel way of accessing remittance services, building market profile and driving growth?
Join Western Union as a Director, Strategic Planning & Integration.
Western Union powers your pursuit.
Be motivated by our values: Integrity, Respect, Trust & Innovation.
Role Responsibilities:
The Director role is a senior leadership role responsible for leading digital integration across APAC and overseeing all aspects of the companys operations within China. This includes full accountability for strategy, execution, and performance, with a focus on driving digital and retail growth, managing profitability, and establishing a strong market presence. The role combines general management (including P&L) with a deep focus on product and digital innovation, ensuring the company maintains its competitive edge.
Additionally, the role will encompass the strategy and execution of all M&A integration activities for the APAC region. This includes supporting the Groups M&A team in identifying potential acquisition targets, conducting due diligence, and overseeing the integration of acquired companies to ensure they align with the company's strategic objectives and add value.
This role demands a visionary leader who can bridge strategic planning with hands-on execution to deliver products in the market and results. The Director will be instrumental in advancing the companys digital product offerings including launching new digital products, fostering a strong omni-channel presence, and delivering exceptional customer experience. The Director will lead cross-functional teams and align business objectives with regional and global strategies.
The ideal candidate is a strategic thinker with a strong track record in General or Business Unit Management, P&L management, Digital Product delivery, market expansion, customer-centric growth strategies, and integration activities.
You will be in-charge of:
Leadership and General Management

• Lead all regional-level operations, ensuring alignment with the companys global strategy and regional goals.
• Develop and execute the strategic growth plan, prioritizing market share, revenue, and profitability.
• Design and execute innovative strategies to accelerate revenue growth, particularly in digital channels and new customer segments.
• Oversee the P&L, ensuring financial targets are met or exceeded through effective cost management and revenue generation.
• Serve as the primary point of contact for internal stakeholders and external partners, including regulatory bodies, industry associations, and key customers.
• Cultivate a high-performance culture by leading, mentoring, and motivating cross-functional teams.

Digital and Product Innovation

• Champion the development and deployment of digital products and services, ensuring they meet market demands and deliver superior customer experiences.
• Lead initiatives to strengthen the companys omni-channel presence, integrating online and offline platforms seamlessly.
• Ensure the seamless integration of online and offline experiences, creating a robust omni-channel presence.
• Stay ahead of digital trends and competitor activities, ensuring the company remains at the forefront of innovation.
• Expand digital and product offering to target new customer segments.

Integration Strategy and Execution

• Identify potential acquisition targets that align with the companys strategic goals.
• Conduct thorough due diligence to assess the viability and potential impact of acquisitions.
• Oversee the integration of acquired companies, ensuring seamless alignment with the companys operations and culture.
• Monitor and evaluate the performance of acquisitions to ensure they meet strategic and financial objectives.

Strategic Partnerships and Business Development

• Build and maintain strategic partnerships with local stakeholders, including financial institutions, regulatory bodies, and technology providers.
• Foster strong relationships with key company clients (large agent networks) to deepen engagement and drive long-term loyalty.
• Identify and negotiate joint ventures, collaborations, and partnerships to enhance the companys local presence.

Performance, operational excellence and compliance

• Set clear KPIs for the countrys operations and ensure regular monitoring and reporting.
• Analyze business performance, customer feedback, and market trends to refine strategies and improve outcomes.
• Adapt quickly to changing market conditions and implement corrective actions as needed.
• Ensure the highest standards of operational efficiency, risk management, and regulatory compliance.
• Implement and oversee robust processes and systems to optimize productivity and service delivery.
• Drive alignment between local operations and regional/global teams to maintain consistency and operational excellence.

Lead Cross-Functional Collaboration

• Partner with marketing, sales, product development, operations, legal and compliance to ensure alignment and impact.
• Build internal networks and connect with senior leaders across the company and the central functions.
• Inspire and mentor teams to foster a culture of innovation and excellence.

Role Requirements:
To be successful in this role, end- to-end experience in strategic planning & digital integration.

• 8- 10+ years proven track record in payments, financial technology or e-commerce industries.
• You will be a strategic thinker with a solid understanding of complex businesses within financial services/payments.
• Bachelors or masters degree preferably in Marketing, Business Administration or a related discipline.

We make financial services accessible to humans everywhere. Join us for whats next.
Western Union aspires to be the worlds most accessible financial services company xe2x80x94transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and retail financial ecosystem that help our customers achieve their personal goals.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a rewarding compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at .
Benefits
You will have access to multiple health insurance options, accident and life insurance, and resources for development and training, in additional to a range of other global employee benefits
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The following additional location-specific benefits also apply (note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment).
Your Singapore specific benefits include:

• 21 days holidays
• Birthday Leave
• Employee Assistance Programs
• Global Recognition and Rewards Programs
• Employee Wellness

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
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Estimated Job Posting End Date: 05-09-2025
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.