Job Description

Job : Operations
Primary Location : Asia-Singapore-Singapore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 04/Apr/2023, 10:34:46 PM
Unposting Date : 19/Apr/2023, 5:59:00 PM


The Role Responsibilities

• Transformational Change (TC) initiatives deliver the most critical outcomes to enable the Bank\xe2\x80\x99s future success. They are often time sensitive and involve complex structures and multiple dependencies to deliver a common outcome. TC initiatives can be stand alone or a collection of initiatives. Some TC initiatives are designated \xe2\x80\x98Platinum\xe2\x80\x99 which means they require regular oversight by the Group Management Team and the plc Board.
• Independently assessing the health of our most important investments helps to increase both likelihood of delivery and confidence in the reported progress of such initiatives to Senior Management.
• The ECM TC assurance team performs reviews on TC initiatives to determine whether policies, standards and key controls are adequately met. End-to-end reviews are performed to assess the use of adaptive planning and continuous improvement principles throughout the change delivery lifecycle from Ideation through to Embed.
• Characteristics of successful candidates for the role include a solid understanding of portfolio management, agile principles, evidence of applying these in practice and being able to form an objective and firm view on how they have been embedded within the TC initiatives by Businesses and Functions.

Strategy

• Implement and drive the Transformation Change Assurance Framework, simultaneously enhance the current framework to support evolving processes and procedures and adherence to the bank-wide Standards and Policies.

Business

• Help potential TC initiative leads understand what is required by the SIRF to request TC funding.
• Independently review SIRF submissions, accepting or rejecting them with unambiguous feedback.
• Fulfil the role of trusted advisor to Businesses / Functions regarding implementing the Change Governance Policy and change delivery standards.
• Represent the ECM function in meetings with internal and external parties (Group Internal Audit, regulators, auditors etc) relating to governance, agile transformation and nWOW Standards.

Processes

• Perform timely independent and objective assurance across the TC investment portfolio, reviewing key data attributes, backlogs and key artefacts developed by the teams.
• Develop a written report to articulate the health of a TC initiative, capturing findings and recommendations which help to reduce risk of delivery.
• Track all agreed recommendations to completion, ensuring they are appropriately resolved in a timely manner, escalating where not the case.
• Maintain central documentation to enable active participation in continuous improvement of the TC assurance framework and the wider Change Management governance.
• Contribute to the continuous improvement of applications to facilitate compliance including Planview, Clarity, Jira and Tableau.
• Drive excellence in change delivery governance as a subject matter expert, encouraging consistent application and compliance.
• Proactively identify trends and systemic issues through the analysis of assurance findings over time.
• Actively seek and share findings with 2LOD and 3LOD to minimise detrimental impact that assurance might have on practitioners.
• Perform ad-hoc reviews of on-going delivery, as required.

People and Talent

• Demonstrate a passion and commitment to apply both industry and bank-wide, best practices and lessons learnt to Portfolio, Programmes and Projects.
• Install and promote a culture of innovation within the investment community.
• A commitment to ensuring feedback from key stakeholders is acted upon and incorporated into the future direction of the bank.
• Live the values and behaviours of the bank
• Demonstrate qualities of a good team player
• Build strong relationships with stakeholders and encourage team collaboration

Governance

• Perform reviews on TC initiatives to determine whether policies, standards and key controls are adequately met.
• End-to-end reviews are performed to assess the use of adaptive planning and continuous improvement principles throughout the change delivery lifecycle from Ideation through to Embed

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Encourage adoption of best practice through coaching and training of Programme Managers, Chief Product Owners, Product Owners and Scrum Masters.
• Engage with Senior Management to understand the objectives, priorities and outcomes of the relevant Businesses and Functions.
• Influence Senior Managers to accept findings and adopt recommendations.
• Collaborate with teams within the Group Transformation Office and the wider Transformation Offices to share lessons learnt and to improve effectiveness of agile delivery.
• Engage with a wide variety of stakeholders and senior management, including:
  • Plc Board
  • Group Management Team
  • CIOs, COOs, CFOs
  • SIRF Members
  • Group Transformation Office
  • Group Internal Audit
  • FP&A
  • Group Operational Risk
  • Programme accountable executives, programme managers, product owners, test managers, testing staff, delivery team members

Our Ideal Candidate

• 10+ years of experience in Quality audits in the Change assurance space within the Banking Operations
• Expertise in Transformation and Agile delivery is a mandate, supported by relevant accreditation/training in agile methodologies/frameworks like SAFe is preferred
• Experience handling large transformation programmes, agile delivery and agile at scale
• Experience developing or implementing assurance frameworks
• Experience working in a central PMO assurance function
• Detailed knowledge and experience in both agile & classic project delivery and governance

Role Specific Competencies

• Agile Methodologies
• Quality Assurance and Testing
• Effective Communications

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers