Job Description

We are looking for an Executive to join our Distribution Operations team to support Partners internally and externally! If you are looking to widen your knowledge and skillsets in the insurance space, beyond operations and be exposed to regulatory compliance, do not miss this career opportunity!

Purpose of the Role

• One of the key pillars in strengthening our distribution performance and critical experience creation by being the partner of choice for external distribution partners.

• Responsible for comprehensive journey from onboarding partner firms and its advisers till the cessation of business relationship.

• Operates within a team of Executives reporting to Manager of Distribution Operations, the candidate is responsible for day-to-day delivery of effective and efficient support to distribution partners and channels, encompassing routine and structured duties as well as tactical initiatives and other duties assigned by the Manager for Individual Life and Health Insurance business.

• Drives partners and advisers life cycle management to be delivered accurately, timely and delivery/execution approach is aligned with partners\' expectations.

• Efficient and effective in the delivery of support to distribution business, encompassing of administration of adviser-related matters (adviser/firm code creation, adviser resignation/suspension, adviser portfolio transfer, adviser level changes (e.g.: change of servicing and/or commission adviser), firm termination), responding to enquiries from external distribution partners, verification and execution of communications to external distribution partners, management of external vendors, and providing support for trainings organized for external distribution partners.

• Conduct end-to-end User Acceptance Testing (UAT) for initiatives assigned by the Manager. Ensures UAT is executed accordingly to the business users\' requirements and provide prompt updates on testing progress. Ensures comprehensive documentation of test cases, test results and defects management for project sign off.

• Ensure compliance with all applicable laws and regulations relating to the above functional activities.

• Minimally 1-2 years of experience in Insurance Operations

• Work independently in a functional role, as well as part of a collaborative team

• Demonstrate ability to manage effectively with ambiguity and fluidity and thrive

• Meticulous and responsible, with an eye for details

• Strong interpersonal skills; able to manage relationships with internal and external partners well

• Experience in life insurance industry will be highly valued, especially in Distribution Operations area

• Experience in performing UAT and support in projects

• Proficient in MS Office software applications

• Academic: Diploma or University graduate

Singlife