Job Description

FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance. VisitIn Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.Similarly, if you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.PURPOSEThis role will support the distribution team for the life insurance business supporting the IFA market.KEY ACCOUNTAIBILITIES

• Establish new FA partners and maintain existing FA partners
• Set up and maintain distributor access rights within agreed Standard Operating Procedure (SOP) including agent code creation, termination, tagging of correct products for distribution and change of servicing adviser request.
• Ensure accuracy for all relevant regulatory compliance checklist relating to IFAs such as annual due diligence on the IFA on a risk-based approach.
• Accurate recoding and e-filling of all documents such as agreements, reports, emails etc.
• Assist UAT (User Acceptance Tests) and IT related matters on behalf of Distribution team.
• Support BDMs on raising request of IT issues (raising of incident IT tickets).
• Support distribution related UAT for product launches, enhancement and ad-hoc projects. (eg: customer portal, eIRIS).
• Responsible for administration function include
• Generate monthly commission report within stipulated timeline by working closely with Finance.
• Tracking customer\xe2\x80\x99s promotion programme & adviser sales incentive scheme
• Prepare communication to customers, advisers & business partners for incentive programme
• Premium payment requisition for incentive programme.
• Maintain level of professionalism at all times.

• Minimum Diploma in any discipline
• 1 to 2 years of relevant experience

• Good understanding of life insurance operations in IFA, Bancassurance or tied-agency environment
• Good track record of strong admin experience with high level of accuracy and self-starter
• Attentive to details
• Strong interpersonal skills

FWD Group