Dms Officer

Singapore, Singapore

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:Responsibilities:

Replacement of consumables, as needed at each device location and ensuing that adequate consumables are available at the site.
Clearing paper jams, perform basic device cleaning and replacement of parts.
Assisting customer with an overview of the device functionality.
Coordination with vendor regarding device and vendor branded software support service calls.
Reporting of any occurrence of customer dissatisfaction to the SDM.
Assisting in the collection of usage reports for device when required.
Providing initial troubleshooting for device problems or put spare devices into services as directed by SDM.
Perform preventative maintenance of devices as directed by SDM.
Provide end-user training.
Travel to various location throughout Singapore.

Requirements:

Exceptional customer service skills, with the ability to manage sometimes difficult situations while ensuring customer needs are met in an efficient manner.
Ability to rapidly acquire a thorough understanding of device operation and default setup, allowing you to troubleshoot problems with ease and authority.
Strong communication and team-work skills.
Ability to be pro-active with your workload.
Well presented, polite and punctual,
This is highly autonomous role, so being self-motivated and being able to show initiative is essential.
Min ITE.
Some related technical job experience is preferred.
Basic computer skills.

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