Manage feedback, queries and resolve complaints from public in a tactful and professional manner
Develop and execute plan to promote good community relations through outreach activities and events for the community to advise and update public on construction progress and expected inconvenience during the project which includes develop and prepare letters, notices and newsletters to keep the community and residents informed of key project milestones and developments that impact them while working closely with Project Team and initiate proactive measures to mitigate complaints
Manage feedback, suggestions and complaints and follow up with remedial action
Prepare updates and respond to client\xe2\x80\x99s requests for information about project status
Assist to process the application of site entry passes for all workers and staff
Implement Project Document Management System and processes in accordance with company policies.
Ensure document submissions are in accordance and compliant with project document formats and requirements.
Establish and maintain a correspondence system.
Implement workflows and collate issue and receive documents in accordance with project requirements for the development, review and approval of design documentation and all other procedures, instructions, product certification and records that are subject to review and approval.
Record issues and track location of control documents and drawings.
Ensure current versions are maintained of all documents subject to revision and ensure current versions of documents are issued to required project parties.
Coordinate storage and archiving of project and organisational records
Ensure the documents are managed in strict confidentiality.
Issue letters and receipts concerning the documents in circulation.
Any ad-hoc duties as assigned by the Project Manager
Requirement
Diploma/Degree in Business Studies/Administration/Management/Public Relation/Communications or equivalent
At least 3-5 years\' experience in document control position in construction industry
Self-motivated, responsible, independent and possess excellent interpersonal and communication skills
Proficient in Microsoft Office Application (Word, Excel, Power Point), Adobe Acrobat
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