Job Description

About us

Holiday Inn Singapore Little India

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stay brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we\'ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we\'d love to give you a warm welcome to the Holiday Inn\xc2\xae family.

Job Overview:

Manage the activities of a front desk night shift ensuring that guests receive prompt, professional attention and personal recognition.

Your Day-to-Day:

FINANCIAL RETURNS:

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit.

• Analyses and approves discounts and rebates.

• Ensures front-line staff complies with FIT marketing techniques and maximizes sales.

• Analyses the rate variance report to ensure room revenue control.

• Works with Superior and Director of Finance in the preparation and management of the Department\xe2\x80\x99s budget.
  

PEOPLE:

• Reports directly to and communicates with the Rooms Division Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates, and communicates with other hotel departments as required.

• Supervises and directs Reception and Reservations personnel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Provides input for Front Office meetings.

• Works with Superior and Human Resources on manpower planning and management needs
  

GUEST EXPERIENCE:

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

• Responds to guest needs and resolve related problems.

• Supports and assists Front Office personnel all departments at peak periods.

• Ensures VIPs and priority club guests receive special attention.

Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
  

RESPONSIBLE BUSINESS:

• Takes action with the Property Management Systems (PMS) in emergency situations.

• Fully conversant with all hotel emergency procedures.

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures

• Be familiar with property safety, first aid, and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements
  

What we need in you:

• Diploma of Hospitality Management
• Good Communication Skills and Being Good Team Player
• Able to work on weekdays and Public Holidays

What we Offer: In return for your hard work, you can look forward to a highly competitive salary and benefits package \xe2\x80\x93 including:

• Duty meals

• Birthday Leave on your birthday month

• Monthly LOVE Hour

• Extensive coverage of Medical, dental & optical benefits

• Insurance Coverage

• F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow opportunities
  

What\xe2\x80\x99s more, because your career will be as unique as you are, we\xe2\x80\x99ll give you all the tailored support you need to make a great start, be involved, and grow. And because the Holiday Inn Hotels & Resorts brand belongs to the IHG\xc2\xae family of brands, you\xe2\x80\x99ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we\xe2\x80\x99ll make sure you\xe2\x80\x99ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Employability Partner: NTUC\xe2\x80\x99s e2i (Employment and Employability Institute)