Job Description

The Pan Pacific Orchard presents the pinnacle of design by award-winning WOHA, located in Singapore\'s prime district Orchard Road.

The 23-floor destination hotel redefines the city\'s landscape with four themed open-air terraces of distinctive design concepts - Forest, Beach, Garden and Cloud.

Nestled amidst the Forest Terrace is new signature restaurant Mosella, which will introduce a sharing concept of Mediterranean cuisine with a refreshing Peruvian twist. The Beach errace will bring a resort-like experience to the heart of the city, and above, the Garden Terrace will be home to Florette, the Champagne & Oysters specialty bar. At the highest levels of the Cloud Terrace, level 18 will house Orchard\'s highest pillarless ballroom, Claymore Ballroom.

Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard elevates the guest experience with the Pan Pacific signature of sincere and graceful luxury.

The Role

The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.

Our Expectations:

• Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.
• Attend to guests\' request and queries promptly and professionally. Handle all guests\' feedback with tact and diplomacy.

• Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service.
• Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.

• Conduct audit on core functions and practices to ensure that all quality standards are compile.

• Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.
• Prepare reports and daily logs, highlighting key operational issues to Management.
• Induct and train all new Associates in their respective areas of work

• Identify training needs and work closely with Learning & Development Manager to identify training opportunities.

Talent Profile

We are looking for a go-getter with a guest oriented personality and have at least 2 years of experience in a similar capacity in the hospitality industry. You must be nimble and be able to think on your feet while managing conflicts and guests\' feedback and requests. If you have an eye for detail and is excellent with time keeping and multi-tasking coupled with good working knowledge of OPERA PMS and/or OPERA Cloud, write in to us to have a chat!

Pan Pacific Hotels Group